Grievance Handling In Service Industry....help Pls !!!!

is there any labour law which governs the grievance handling procedure in service industry??
I ve recently joined a service company... n as a part of JD i have to handle employee grievance too....
i have gone through ...industrial dispute act ..but i suppose its only applicable to factories...so can any one pls hlp me on dis....

Hi
Kindly contact the office of LABOR DEPARTMENT/COMMERCIAL DEPARTMENT/DIC/ REGISTRAR in your local area. They will help you. And search the details on internet for more info about recent affairs....!!!
Thanks n Regards
Prakash Madyal
Bangalore-50
Cell: 9972905767
email- [Login to view]

dr prakash... thanks for your valuable support... but was indeed lookin for some knowledge sharing, or some kind of overview so tat it can lay a base for my advancement on the same....

The application of Industrial Disputes Act is not limited to factories alone but it is applicable to service sector establishments also. However, ID Act is an Act which tells about the machinery to settle disputes. Only grievances which remains settled within the organisation will be redressed in forums like Conciliation Officer, Board of Conciliations, Labour Court or Tribunals. Therefore, you can have your own grievance handling procedure. If you browse through this site itself you will find a PPt on it. Please try that.
Regards,
Madhu.T.K