Grievance Handling in the Service Industry: Are There Specific Labor Laws to Follow?

Is there any labor law that governs the grievance handling procedure in the service industry? I've recently joined a service company, and as a part of the job description, I have to handle employee grievances too. I have gone through the Industrial Disputes Act, but I suppose it's only applicable to factories. Can anyone please help me with this?

Kindly contact the office of the Labor Department, Commercial Department, DIC, or Registrar in your local area. They will help you. Also, search the details on the internet for more information about recent affairs.

Thanks and Regards,

Prakash Madyal

Bangalore-50

Cell: [Phone Number Removed For Privacy Reasons]

Email: [Email Removed For Privacy Reasons]

Dr. Prakash, thank you for your valuable support. I was indeed looking for some knowledge sharing or some kind of overview so that it can lay a base for my advancement in the same field.

Application of the Industrial Disputes Act

The application of the Industrial Disputes Act is not limited to factories alone; it is also applicable to service sector establishments. However, the ID Act is legislation that outlines the machinery for settling disputes. Only grievances that remain unresolved within the organization will be addressed in forums such as the Conciliation Officer, Board of Conciliations, Labour Court, or Tribunals. Therefore, you can establish your grievance handling procedure. If you explore this site, you will find a PowerPoint presentation on the subject. Please take a look.

Regards,
Madhu.T.K