Any Ideas About Personal Hygiene Training And Interacting With Customers Training ?

Training to sales people first time, help me with your ideas and information please
Dear Friends,
I am in a manufacturing industry which prepares all Bakery and Patisserie Products.
My company has their outlets across Gujarat. Here I have start up HR department. So this is first time training is arranged,
So I have to give them 1 day training to all the sales people at the outlets.
Regarding :
Personal Hygiene
How to interact with Customers ?
How to sale yourself and then Products ?
Knowledge about the products ?
Purpose:
To make them motivated and Confident that they get fully involved in the process.
So friends regarding the above mentioned points can u help me out. Like what should I discuss with them. Any material which can help me out ? Any stories etc...
thanking you In advance
Hope to see your good response.
And what things should I remember while giving training ?
Regards,
Nidhi
HR Incharge

Dear Nidhi,
You can contact one Sarang Yande. Click the following link to know about him:
<link no longer exists - removed>
Thanks,
Dinesh V Divekar
Management & Behavioural Training Consultant
[dineshdivekar@yahoo.com, 99 00 155 394]

HI,

Good Day!!!

First of all you need to prepare a schedule for providing training. like how many days training need to be provided. 1 month or 2 month. you can have 1 month In-house training, first have a place to provide training with the equipments that are used in your outlets, during this 1 month training you have to design different modules accordingly, which includes customer interaction, Personal as well work place hygiene, Dressing, Behaviour, Items presenting skills you have role play too during these training sessions. after a one months training assess them have some grades check whether they are capable of deploying them at outlets. and then 2 month on-job training you put them at outlets under the supervision on store managers and during these 1 month let the store manager assess them. might be good at customer service and other counter so need to have critiria so as to judge there skills. and this process continues ... for old employees you can have cross-functional training (multi-Skilled) if there are capable.

Hope this info is use to you.

regards
Mohamed Rafiulla

Hi Nidhi,
Greetings!
I am Sarang Yande residing in Mumbai willing to travel for assignments. I have decided to pursue my dream of training hotel and restaurant employees and extend it to other industries on a freelance basis.
Over a span of a decade after passing out from Institute of Hotel Management, Dadar, Mumbai, I have successfully helped set up and run training departments of 5-star hotels in Mumbai like Sun n Sand, Four Seasons Hotels & Resorts and Starwood Hotels & Resorts and have learned immensely in the process. I hence wish to impart this to hotel staff primarily.
Please find my training profile attached which entails all that I have trained on and achieved a visible change in the environment.
Thanks & Best Regards,
Sarang Yande
Freelance Trainer – Hospitality & Allied Fields
+91 96191 87987
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Hi Mohamed Rafiulla & Sarang Yande,
Thank you for your valuable guidance.
Yes I have attached your ppt. Will save it and when required will approach you.
Regards
Nidhi Shah