How Can I Effectively Train Sales Staff on Hygiene and Customer Interaction? Seeking Tips and Stories

Dear Friends,

I am in a manufacturing industry that prepares all Bakery and Patisserie Products. My company has outlets across Gujarat. Here, I have started an HR department for the first time, and training is being arranged. I need to provide one-day training to all the salespeople at the outlets.

Regarding:
- Personal Hygiene
- How to interact with Customers?
- How to sell yourself and then Products?
- Knowledge about the products?

Purpose:
The purpose is to motivate and build confidence so that they are fully involved in the process.

Could you please help me with the above-mentioned points? What should I discuss with them? Any material or stories that could assist me?

Thank you in advance. I look forward to your response. Also, what things should I remember while giving training?

Regards,
Nidhi
HR Incharge

Hi,

Good day!

First of all, you need to prepare a schedule for providing training, like how many days of training need to be provided - 1 month or 2 months. You can have 1 month of in-house training. First, arrange a place to provide training with the equipment used in your outlets. During this 1-month training, you have to design different modules accordingly. These modules should include customer interaction, personal and workplace hygiene, dressing, behavior, and item presentation skills. Role-playing should also be included during these training sessions. After one month of training, assess them and grade them to check if they are capable of deployment at outlets.

Following this, provide a 2-month on-the-job training by placing them at outlets under the supervision of store managers. During these 2 months, let the store managers assess them. It is important to establish criteria to judge their skills, especially in customer service and other areas. This process continues, and for old employees, you can offer cross-functional training (multi-skilled) if they are capable.

I hope this information is useful to you.

Regards,
Mohamed Rafiulla

Hi Nidhi,

Greetings!

I am Sarang Yande, residing in Mumbai and willing to travel for assignments. I have decided to pursue my dream of training hotel and restaurant employees and extend it to other industries on a freelance basis. Over a span of a decade after graduating from the Institute of Hotel Management, Dadar, Mumbai, I have successfully helped set up and run training departments of 5-star hotels in Mumbai such as Sun n Sand, Four Seasons Hotels & Resorts, and Starwood Hotels & Resorts, and have learned immensely in the process. Therefore, I wish to impart this knowledge to hotel staff primarily.

Please find my training profile attached, which details all the training I have conducted and the visible changes I have achieved in the environment.

Thanks & Best Regards,

Sarang Yande
Freelance Trainer – Hospitality & Allied Fields
+91 96191 87987
syande1@gmail.com

Hi Mohamed Rafiulla & Sarang Yande,

Thank you for your valuable guidance. Yes, I have attached your PowerPoint presentation. I will save it and approach you when required.

Regards,
Nidhi Shah