Resolving Expired Sodexo Coupon Issue with HR Involvement

Can someone guide me on how to proceed with the Sodexo Meal Pass booklet that was left with me last year but has now expired?

1. I tried contacting the Sodexo Helpline, and they provided me with the contact number for the Sodexo office in Egmore, Chennai. They informed me that I would need to submit the booklet along with a request letter. After two months, a fresh booklet for this year would be couriered to me.

2. The Sodexo office in Chennai is not responding satisfactorily and is suggesting that I route the issue through my company's HR department.

3. However, the company's HR department seems hesitant to take responsibility and is advising me to handle the matter directly with Sodexo.

Can someone please provide guidance on how to resolve this situation?

Dear Deepak,

Kindly write an email to your HR department stating that the Sodexo coupon issued to you has expired. Please cc the Head HR on this email. If there is no response, follow the escalation matrix in place. The HR department usually assists employees by preparing a letter and instructing Sodexo to replace the expired booklets. You should then push Sodexo to take action on this matter. In our previous company, we were able to get this resolved for our employees within a few weeks, so it should not be a major issue for Sodexo.

Thank you.

Deepali