Hi, am new to this but here is my input. There are a numebr of key steps that one needs to follow in developing a system:
The first one typically is to conduct an institutional audit that will determine:
1 - The current status of performance management at the relevant organisation i.e. how is performance being managed, what are the tools, whether the organisation has a policy etc. It is also important to identify challenges and other issues in relation to the current processes
2 - Determine the level of readiness of the institution to implement any kind of performance management system i.e. culture, level of maturity of the oragnisation in terms of other systems e.g. strategic planning and HR information systems etc
3 - Determine best practice models based on industry specific research and other variables that you may determine
The next step is to then make recommendations with regards to how you will aproach the process of developing the new system. This may be based on a combination of your uinderstanding of the context of the organisation as well as best practice considerations. The focus should be on improving on current status.
The third step would be to actually go out and desing the new system. This will typically involve review/ development of a new policy, business process reengineering, the development of tools and templates to be used, the development of a system to colelcting and managing performance related data, the development of a framework for the automation of the system (if that is required) and other activities as may be deemed to be necessary. In most cases change management is a critical element of the design phase especially to negate cultural issues
The final step is the implementation of the system. It may actually be advisable that you pilot the system before roll out to the rest of the institution and to ensure buy-in, especially if the organisation has never had any system.
Beyond the implementation, you can make recommendations on monitoring as well as evaluation of the implementation of the system.
The most common methodology being used to develop and implement performance management systems is the Balanced Scorecard. There is a lot of material on the Balanced Scorecard.
I hope this helps!
Regards
Bernard Ngosi
Director
The Value Creation Team
South Africa