Pls Help Me On Materials On Training Managers On Customer Retention

Hi All,
This is Debanjan I am working as a Management Trainee HR in an automobile company. My boss has asked me to prepare a project on "Training managers on Customer Retentionin automobile industry." I am not finding enough materials on this topic. If any one can help me please.....
With Regards
Debanjan Acharya

Dear Debanjan,

I conduct training programme on "Customer Complaints to Customer Compliments" or "Managing Customer Complaints for Business Excellence".

My services on paid one. Please obtain permission from your management for conducting in-house training programme. In the programme, I will prove how your company was leaking revenue because of poor handling customer complaints.

To make you aware of my training activities, I have attached my Training e-Brochure to this post.

It would be my pleasure to conduct training for your company staffs.

Thanks,

Dinesh V Divekar
Management & Behavioural Training Consultant






Hi All,
This is Debanjan I am working as a Management Trainee HR in an automobile company. My boss has asked me to prepare a project on "Training managers on Customer Retentionin automobile industry." I am not finding enough materials on this topic. If any one can help me please.....

With Regards
Debanjan Acharya

Usually I do not spoon-feed. Have you tried searching the web? I found this searching using key terms from your title. Behavioral Modeling: High ROI Customer Marketing
Have a nice day.
Simhan
A retired academic in UK