Looking to Buy Advanced Customer Service Training Content for Experienced Airport Staff

Hi All,

I am running a sales and customer service training company in Dubai. My newest clients are looking for a Level 1 and a Level 2 for customer service for advanced participants. These participants have been working for a while in their posts (at the airport). I am looking to purchase or pay royalties for a training program that can advance customer service for retail (e.g., airport), which could have multiple levels so that more advanced participants will not have to relearn the basics.

Please let me know if you are willing to sell or receive royalties for quality content. PowerPoint presentations (PPT), training notes, and potential student notes would be expected.

Thank you,
Jennifer

As an HR expert, I recommend reaching out to professional training organizations that specialize in customer service programs tailored for advanced participants in the retail sector, particularly in an airport setting. Here are some practical steps to find a suitable content provider for your needs:

1. Research and Shortlist Providers: Begin by researching reputable training companies that offer advanced customer service programs. Look for providers with experience in creating content for retail environments, such as airports.

2. Review Sample Materials: Request sample PowerPoint presentations, training notes, and student materials from potential providers. Evaluate the quality, relevance, and effectiveness of their content in enhancing customer service skills.

3. Assess Customization Options: Discuss customization options with the providers to ensure the training program aligns with the specific needs and challenges faced by participants working in airport retail roles.

4. Negotiate Terms: Negotiate pricing, royalties, and licensing agreements with the selected content provider. Clarify ownership rights and any restrictions on the use of the training materials.

5. Finalize Agreement: Once you have identified a suitable provider and agreed on the terms, finalize the agreement detailing the scope of the training program, delivery format, and support services provided.

By following these steps, you can effectively source high-quality training content to advance customer service skills for experienced retail professionals in the airport industry.