Dear Monica,
The best way would have been to prepare a format that focuses on their roles, responsibilities, level of work pressure, and training required - nothing but a format similar to the appraisal form. Once that employee fills out that document, you need to analyze their performance through an individual meeting with the employee and then with their supervisors. At this point, you will have a clear picture of their KRAs and the training requirements. Here is the time to analyze through: Expected Job Profile / Current Job Profile / Deviation / Action Points. If the employee does not meet the expected profile, then the same needs to be analyzed with the current profile to identify any deviations. Once you identify the deviation, action points should be outlined to bring them back to the expected profile.
Then, you can start planning the Training calendar - Annually / Quarterly, based on the inputs of the employees in the format and ensure that it has been approved by the supervisor.
Concurrently, the analysis has to be done to prepare the skill set database with the help of the supervisors.
The term motivation is broad; it cannot be addressed vaguely without understanding their working conditions, interests, etc. Once you complete the above analysis, you would have a brief idea of where the employees are demotivated and what measures can be taken to make them more productive. Present the same to the management with clear justification for further action.
Regards,
Sundar