Procedure For Withdrawal Of Provident Fund

My wife worked as a kindergarten teacher in a private school for the past 20 years.She is 53 and has retired as she has relocated to a different city.She has no certificates as she applied for her PF pension they have asked her to produce her birth certificate or school leaving certificate which she doesn't have.We have produced a passport and PAN card which the PF office have refused to accept.What do we do?

hi frnds , i upload all documents like pan,passbook,voter,aadhar and approved by employer. but in pf office,they told aadhar is not uploaded. nw wt to do

hi frnds , i upload aadhar,voter,pan and passbook and approved by employer.but in efp office they told aadhar is not updated and without aadhar info,they wont start process,, wt can i do now