Understanding Minimum Wages for Call Center Employees: What Should You Know?

Hi all,

Can anybody update me regarding the Minimum Wages Act applicable for call centers?

1) Do customer care executives fall under the Minimum Wages Act?
2) If not, under which category do they belong?
3) What is the minimum wage applicable to customer care executives?
4) Are there any other acts that apply to call center employees besides the Minimum Wages Act?

Thanks in advance.

Kanna Yasaswy.

Khola has given an answer to the question that the appropriate authority under the Minimum Wages Act is the State Govt. You have to verify whether your state govt. has included the call centres in the scheduled employment. If so, wages of employees working in the call centres will be available in the notification. There may be a difference in the designation because it need not exactly match your designation. You can choose the matching wages and assign it to your employees.

If the Call Centre is not in the schedule of employment, you can pay the minimum rates of wages applicable to the shops and commercial establishments because your call centre should be one which is registered under the State's Shops and Commercial Establishments Act.

The service conditions of the employees of Call Centres are governed by the State's Shops and Commercial Establishments Act. Besides this, the establishment will be covered by all other Labour Acts, like the Employees Provident Fund and Misc. Provisions Act, Employees State Insurance Act, Payment of Bonus Act, Payment of Gratuity Act, Maternity Benefit Act, depending upon the number of employees and the place where it is set up.

Regards,

Madhu.T.K

Thank you for the clarifications and for mentioning details that were missing in the earlier post. The Shops and Establishments Act is what needs to be referred to if that particular employment is not covered in the Minimum Wages Act of the respective Government/State.

Thanks,
Madhu