Employee Resigned but Keeps Emailing About Dues: How Should We Handle This Situation?

Our employee has been working with us for the past 7 months. He was transferred to our sister concern company for 1 month verbally, and then he resigned. Now, he has been asked to meet with the company's recruiting director to settle all pending claims. He has been continuously emailing about his final dues with the company. There is no denial to clear the actual dues, but he is still communicating through emails.

For the past 2 months, despite a mutually agreed upon appointment time and date, he has not shown up. Kindly suggest actions to take in this situation or provide advice on how to proceed.

Dear Gaurav,

Welcome to CiteHR.com!

Please put yourself in the shoes of the ex-employee for a moment. Would you be happy even if, after months of resigning, your final dues are not paid and you are asked to meet some officials personally? In such a situation, you may be working for another company, in another city, busy with understanding the new assignment, taking care of relocation problems, etc.

Why should an ex-employee be made to run around personally and physically to get his dues? Can it not be ascertained fairly (or even provisionally) and sent to his bank account, just as his salary was being sent? Please think it over and the "harassment" the ex-employees are subjected to; and think of a way to avoid these bottlenecks and streamline the process.

To provide "Employee Delight!!" should be the motto of all HR persons.

Warm regards.

I do not understand the phrase "...1 month verbally & he resigned".
Was the transfer a verbal instruction?
Was the resignation "verbal"?
Making full & final settlement on time is a good practice and will improve the image and culture of the company. However, one needs to ensure that the employee has honored all legal and statutory commitments.

A full and final statement can be prepared and sent to his present address so that he can sign the papers and courier it back to the office. Within a week's time, his settlement cheque can be sent to his address or directly to his bank account. I think it can be handled like this.