@Tanuja
Untill and unless the fear factor not gone away from the mind of people, you can't improve reporting system... If you punish anyone against reporting an Incident, even if the fault is with that person, then next time onwards who will be interested to put themselves in troubles by reporting something... For improving this, a real committment needs from the top management... Whatever incident reporting, must be investigate in detail to find out the contributory reasons, ie. all Physical, Human as well as System Factors. And the management must shown interest to implement the corrective and preventive actions arising out of this investigation to ensure that such kind of incidents not repeat in future...
If any managemet is giving any punitive action to a person against reporting incidents happened, as per my understanding its wrong... We are behind the Human factor which causes the particular incident... Just closing eyes against the contributory Physical as well as System factors... In this condition chances of repeating such kind incidents are high... Hence we are just killing all the real intension of even improving reporting system...
With regards,
Dipil Kumar V