Seeking Advice: How Can We Effectively Address and Reduce Employee Grievances?

Dear Friends,

I have been assigned a project in my organization on:

1. How to reduce the number of grievances of the employees?
2. How to reduce the lead time to redress the grievances of the employees?
3. How to reduce the number of misconducts in the organization?

Can someone help me with how to proceed and what steps can be taken to decrease the lead time in grievance redressal? Please revert back.

Regards,
Vikram Singh

Hi Vikram,

First of all, we have to recognize the importance of providing a prompt and efficient procedure for resolving grievances fairly and equitably, without fear of prejudice or retaliation for initiating a grievance or participating in its settlement on the part of the person involved. All actions at any stage of the grievance process shall be characterized by fairness, frankness, courtesy, and respect for the dignity of each individual involved.

Grievances should also be resolved internally at the level closest to the grievant whenever possible. All grievants must pursue either mediation or informal grievance to completion before filing a formal grievance.

John