Call Center Attrition is Rising: How Can We Keep Our Young Workforce Engaged?

Dear All,

Nowadays, the attrition rate of call centers is increasing significantly. Since this industry is predominantly for young individuals, your suggestions are welcomed to help manage and reduce the attrition rate.

Regards,
Ruchi

Hi Ruchi,

I have a few suggestions regarding your query:

1. Rotations in shift timings (off and on work on their choice of timings).
2. Regularly speak to them, ask for their suggestions, and implement their inputs at work.
3. Appreciation and recognition.
4. Conduct occasional training programs such as team-building, stress management, or anything related to their work.
5. Analyze what other offerings in the market attract them to the same job profile.
6. Try forming internal learning groups.
7. Remember that being compassionate and creating a non-threatening environment in the workplace will help improve performance and decrease the attrition rate. You could also consider having a counselor on board.

Hope these suggestions may help you.

Regards,
Archana
saha.archana@gmail.com