Hi
We can broadly devide Soft Skills into
BSS: Basic Soft skills
ASS: Advance Soft skills
SSS: Super Soft Skills
BSS is survisal skills like basic communications time management
ASS is effectiveness , advance communications Working together , palnning organsing etc all leading to managerail effectiveness
SSS is conversational skills, Questioning skills performance managment skills all leading to leadership
if you want more specifiaclly you can caal us at 9849005827
There is good book Soft Skills for BPO'd it gives a good over view
V S Sudhaker