Telephone Etiquettes In Customer Service - DOC Download

Hi All,
Please find attached some information on Telephone skills for customer service people.
Regards,
Meenakshi

dear meenakshi
that was a nice presentation, and i think these things will be more helpful to those who are planning to have their career in call centres,
keep posting.
regards
Rupa

Dear Meenakshi,
Good... Keep it up...
May be you can expand it further to include.. let's say in a bank branch or in a front office of some company whereby customers asr coming for a face to face interaction, how to handle telephone calls (personal and official) when a customer is sitting in front waiting to be served...