Struggling with Competency Mapping for QA and Support Teams – Any Advice on Where to Find Industry Standards?

As part of my summer internship project, I am working on competency mapping for an organization. The first step is data gathering, and I am supposed to define the industry standard competencies for the various hierarchies. I have managed to browse and define a few of them, but I am facing great difficulty for the Quality Testing stream (QA trainee, QA lead, QA analyst, QA engineer) and the Support team comprising Assistants, Executives, Senior Executives, Assistant Managers, Managers, and Senior Managers. The support team is for various categories like HR, Admin, Finance, and IT.

Please let me know where I can get the competencies for the Technical, Behavioral, and Management categories. Thanks a ton for your help.

Hey Swathi,

I am also working on competency management as part of my summer internship project. Well, these resource books that I found on this site may be useful.

Hi Swathi,

I just finished a project on Competency Mapping for an Electronics Manufacturing Company for the Production Function. I can help you with your query. Which industry are you working on for your project?

Thank you.