Dear Naziya,
I am basically an HR professional and now transitioning to the general management stream. While I was working as an HR professional, I used to be very upset about the negative comments my colleagues made about the HR department and the humorous anecdotes circulating about HR department activities.
Once I stepped out of the departmental perspective and looked from a different angle, I now understand that the responsibility for the poor image of HR lies 80% with HR professionals alone. We create unnecessary rules and regulations that could otherwise be avoided, ensuring a better quality of life for employees.
Take this scenario, for example. A new employee has concerns, whatever they may be. We have other tools to verify his claims of his last drawn salary. By not insisting on the bank statement, he could be made more comfortable. Still, we all advise him to provide the same. As a new recruit, he might do so to create a good impression, but his impression will be tarnished with the HR department forever.
I agree that HR and admin have to handle a lot of challenging tasks in the organization. However, executing a tough task with minimal negative impact is where our skills should be demonstrated; otherwise, the situation will persist indefinitely.
Sunil