Customer Satisfaction Ppt Download

Dear All,
Can somebody give me suggestions on how to improve customer satisfaction or customer order fulfillment as in my organizaton i have been charge of customer order process but i want to do some new process as which shuld help customer to satisfied.

If you need specific help then you have to give more details of the operation. The post above gives a general idea about Customer Service.
You can drop me a private message giving all details; I will take a look and will give some feedback.
Have a nice day.
Simhan

Hi there,
There are only tow ways you can modify or improve customer service process
• by doing a survey. Ask Customer service related questions that directly relate to your company process. Analyze the response and based on it do the necessary modification in your process.
• Since your trying to improve your processes why don’t you do Process Mapping. Map all the processes then create a work flow chart then critically analyze the process. Remember when you’re analyzing process you need to consider tow factors effectiveness & efficiency.
• Effectiveness of process: how the process is flowing
• Efficiency of the process is the time frame in which the process starts & ends.
Note: a process work flow can be effective but not necessary efficient and you need both to run the business.
I hope my notes are constructive, if you need help building a survey or do analysis on your workflow. Give me a Buzz,

Customer satisfaction depends upon brickwall concept. Retain your old customer, bring new customers in your arena and offer best services to them. If performance is > expectation i am sure you will retain your all customers.