I have been working in the BPO industry for more than 5yrs now; have done Team Handling, training, mentoring, sales, troubleshooting, client negotiations, rostering, in short every thing except billing….now want to move on…Getting another BPO job is not difficult for me, but there is no challenge in that. I finally decided to change my profession, but with a basic graduation degree in Commerce & no relevant experience in any other field it is difficult to get a package that I am currently standing on. As far as the skills are concerned I realized that I don’t possess any… apart from the ability to speak.
I can speak & just speak.
Then I sat down to think from the Recruiter or the Business point of view. They are right to some extent.. Giving a responsibility to some one who is not trained on the subject, asking a person to perform a function that he has no prior experience of……Does not makes any sense for the business, after all so much of money & responsibility is involved in any profile that you work in.
It kept me awake for nights till I found the answer.
In BPO’s we hire people from Commerce & Arts background and train them on Technical Support (Networking, ISP, Computers both hardware & software), some one from Science background is working on a Financial or Banking process, an under graduate working for a sales or collection process. Let it be Under Grads or P.G’s, every body is doing the same job & not only do they learn the process .. they excel it to the point where they can guide some one else sitting over the phone and guide how a particular action needs to be performed or answering there intricate banking queries or making a sales pitch or collecting money over the phone..
What makes them do it even if they don’t have a relevant experience or qualification to do it?
1> Hard Work
2> Money Involved
3> Ability to Learn
I would say every one works hard for the money that they get. People who don’t learn the process and are not performing get thrown out from a BPO as well. So what is it at the end of the day which is keeping these BPO’s alive and so many people and families earning there bread and butter.
IT IS THE TRAINING.
In a span of one to two months not only we train but we help them to excel on the product that they will be working on.
Now the question arises, that why does no other recruiter & no other Company feel that, if you hire the right person for the job & provide him the right kind of training then even he/she will be able to do the job for you. Just hire them & train them, I am sure every industry would have things like probation & confirmation. If you doubt there stability then make them sign a bond if required.
Some probable answers that come to my mind are:
1> Hiring the right person
2> The cost involved in training
3> Time??
Any organization that hires would need to train there staff and all trainings are time bound, now about hiring the right person…I guess that is why you are the recruiters..
Please give it a thought & feel free reply[/email]
I can speak & just speak.
Then I sat down to think from the Recruiter or the Business point of view. They are right to some extent.. Giving a responsibility to some one who is not trained on the subject, asking a person to perform a function that he has no prior experience of……Does not makes any sense for the business, after all so much of money & responsibility is involved in any profile that you work in.
It kept me awake for nights till I found the answer.
In BPO’s we hire people from Commerce & Arts background and train them on Technical Support (Networking, ISP, Computers both hardware & software), some one from Science background is working on a Financial or Banking process, an under graduate working for a sales or collection process. Let it be Under Grads or P.G’s, every body is doing the same job & not only do they learn the process .. they excel it to the point where they can guide some one else sitting over the phone and guide how a particular action needs to be performed or answering there intricate banking queries or making a sales pitch or collecting money over the phone..
What makes them do it even if they don’t have a relevant experience or qualification to do it?
1> Hard Work
2> Money Involved
3> Ability to Learn
I would say every one works hard for the money that they get. People who don’t learn the process and are not performing get thrown out from a BPO as well. So what is it at the end of the day which is keeping these BPO’s alive and so many people and families earning there bread and butter.
IT IS THE TRAINING.
In a span of one to two months not only we train but we help them to excel on the product that they will be working on.
Now the question arises, that why does no other recruiter & no other Company feel that, if you hire the right person for the job & provide him the right kind of training then even he/she will be able to do the job for you. Just hire them & train them, I am sure every industry would have things like probation & confirmation. If you doubt there stability then make them sign a bond if required.
Some probable answers that come to my mind are:
1> Hiring the right person
2> The cost involved in training
3> Time??
Any organization that hires would need to train there staff and all trainings are time bound, now about hiring the right person…I guess that is why you are the recruiters..
Please give it a thought & feel free reply[/email]