Not knowing what your employees are thinking can hurt you.
Knowing their feelings, concerns, likes and dislikes, enables you to accentuate the positives and eliminate the negatives. If people are content and pleased to be working for you then you should recognize it. If they are unhappy and concerned then you should know that and be prepared to deal with it.
Management is often the last to hear about "hidden" problems. An Employee Attitude Survey gives you the information you need to make effective and meaningful changes in your daily and long-term operations.
The questions should be unambiguous, straight forward and should leave no room for misinterpretation or dual responses.
Questions should focus in these areas to find out if the employees think:
* They get constructive feedback from thier manager.
* They have the tools necessary to do thier job.
* They understand how thier work performance is judged.
* They feel empowered to address customer issues.
* They believe that there are opportunities for them to advance at ABC Company
* They believe that they are being paid fairly.
You can find some samples here:
http://www.questionpro.com/akira/showLibrary.do