Internal Consumer Satisfaction - Doc Download

hi friends..
I have to make a project on INTERNAL CONSUMER SATISFACTION...If any of you have some material on this topic please fwd it to me on
[IMG]https://www.citehr.com/?emage=7eb8b00ebc6048e8287f3690b1d2d323[/IMG]
I shall be really grateful for any kind of assistance
Thanks,
hemali

You want to learn new things or you want to do Copy Paste job as your career ???
This habit is really very fatal for future , advise you to not to do such things???

Respected Sir,
I have done my preliminary search & found a handful of material including link between Internal Consumer Satisfaction & TQM.Infact, I have a wonderful questionnaire on the same which i have attached incase its useful to any1..
However I am looking for any additional information which may add value to my project..
Thanks for your intrest.
Hemali