Innovative Recruitment Methods for Call Centre Staffing: A Comprehensive Discussion

gopik
Hi, this is Gopi from Pondicherry.

Guys, I need to know if there are any other methods to recruit apart from the following:
1. Campus recruitment
2. Consultancy
3. Walk-ins
4. Advertisements

As you know, recruitment for call centers in places like Pondicherry is a difficult task. It is not that Pondicherry's literacy rate is low, but the problem is that 70% of graduates migrate to places like Chennai and Bangalore. Out of the 80 employees in my organization, 60 of them were recruited by me without using the above-mentioned techniques. However, now we require another 50 employees within this month.

Is there anyone who can help me recruit without any cost? I hope our members will assist me.

Thank you,
Gopi
(0)9443659045
Ajmal Mirza
Some of the methods you can utilize with a minimum of expenses:

1. Asking people you know or taking on family members

If you are on a tight budget, you may consider asking around. Asking people you trust or people who may be in the same trade as yourself. This obviously takes the cost element out of the process; however, it may cause a lot of upset or embarrassment should you have to dismiss them. Secondly, you may find it extremely uncomfortable to delegate tasks or discipline the new employee, particularly if you have decided to take on a member of your family, no matter how distant they are!

2. Candidate Database

Try acquiring a database of recently graduated students from a nearby college. Some private institutes, similar to Aptech, might actually collaborate with you under their "earn with learn" scheme at the local level.

3. Employee Referrals

One of the most successful methods of recruitment in the Call Centre Industry. You just need to pay a fraction of the amount you would otherwise have to pay to placement consultants for an employee as an incentive.
soms23
Hi,

You can also try any of the following methods:

1. Professional Groups
There are lots of professional groups where you can look out for professionals in different fields. For example, this is an excellent site to look out for good HR professionals; there are lots of groups on Yahoo.com.

2. Body Shopping
You can contact the training institutes for profiles of their students. For example, NIIT for IT candidates, NIS for marketing candidates. They would have profiles of both experienced and freshers.

Regards,
Soumya Shankar
gopik
Hi Sowmya,

Thank you for your insight. I have already done the same; that's how I could able to get 50 candidates in a month. In a place like Pondicherry, I would like to do something different and should help our industry as well. I have talked to some upcoming consultancy to give advertisements for walk-ins, where we would go and select the candidate. This would help them as well as me.

Thank you for looking for your kind cooperation in the future too.

Gopi
0944659045
Pondicherry
ANTONY_XAVIER
Hi Gopi,

In addition to what our friends Ajmal and Soumya said, also check the following methods of recruitment; it might be useful to you.

Companies recruit their personnel through various recruitment methods, depending on the position to be filled, the urgency of the requirement, and other factors.

Campus recruitment offers the most common gateway to the job market for final-year students, especially in technical or professional fields. It usually takes place around February/March, and organizations visit the campuses of IITs, IIMs, ITIs, and other prestigious colleges and universities on a regular basis to recruit personnel. Prior to the placement week, the organizations put up presentations known as PPTs (pre-placement talks) highlighting the benefits of working for them, to identify and attract the best talent. The placement cell of the institutions encourages final-year students to apply to the companies they have shortlisted, and these applications are then sent to the participating organizations.

Individual companies, in the form of tests, group discussions, and interviews, undertake the selection process. Companies put in a lot of effort to attract promising candidates, and competition is intense. In the top-line engineering and business schools, the companies vie for top billing in the first two days of the placement week. Job offers are given within this week to the students. In general, a student is debarred from receiving more than three offers. In the second-line institutions, the ratio of students to the number of offers may vary. Once the student decides and makes their selection, the placement cell informs the company.

Summer placements, lasting between three to six months, are part of the curricula of business schools and engineering college students. During such placements, they are attached to companies to obtain real-life work experience. For business school students, the choice of elective subjects can be a determining factor in the type of company being targeted. A number of firms preempt the placement week and PPTs by offering employment informally to the summer trainees at the end of the assignment, following up by completing formalities. The candidate enjoys the opportunity to experience the work culture of the organization from the inside.

Employment advertisements are taken out in newspapers, magazines, specialized journals, etc., by a large number of companies to enable the employer to reach out to a large target audience. Advertisements may be for various positions, from trainees to top management level professionals. The print media has realized the need to categorize these advertisements, and most major newspapers are taking out supplements on a regular basis.

E-recruitment provides access to a worldwide databank of jobs, online application, and information resources through the Internet. One of the benefits of e-recruitment is the provision for swift feedback and follow-up.

External sources like university placement cells, headhunting services, and consultancy firms are being increasingly resorted to by companies to meet their recruitment needs for tracking the right candidates. Placement agencies maintain an exhaustive database of candidates for various levels to identify and screen candidates for their clients for a negotiated fee.

Employment exchanges offer candidates registered with them for recruitment.

The organization itself may be a source for candidates to fill vacancies through transfers and promotions.

Employee referral schemes or personal networking for some firms are the preferred means of recruitment, as they can select employees after judging their ability to fit into their work culture.

Hope it might be useful to you.

Regards
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