Dear Noria,
The job description of Head of Admin in a service industry is,
To the Chief Officers Management Team as appropriate to the allocation of portfolios.
To assist a nominated lead Director or the Chief Executive in the process of strategy
review
To manage a portfolio of services that achieves a performance management culture
throughout the Council to stretch the council in key areas and drive the continuous
improvement of services
To develop and implement service and financial plans to provide cost effective services
which deliver agreed objectives, priorities and improvements in the context of council
strategies and plans. To ensure stretching targets and measurable outcomes are agreed
with the appropriate Director and that these are properly and regularly monitored and
managed through the Service Planning Process.
To consult, communicate and encourage regular feedback from customers to ensure
high levels of customer satisfaction.
To contribute to debate and ideas in develop existing and new policies and projects to
enable the council to effectively fulfil its objectives
To ensure appropriate advice and guidance is given to the council and its employees at
all levels
To secure best use of the councils resources in fulfilling the councils objectives
To manage overall expenditure within the allocated service areas, achieve efficiency
savings and deliver a balanced budget.
To deliver services as necessary through the management of projects and project
teams.
To promote a positive organisational culture of empowerment, creativity and innovation,
which challenges existing ways of working, promotes change and recognises and
rewards success
To effectively manage, empower, appraise and develop a range of direct reports and
ensure these processes take place at all levels.
To take over control for a service area where it is deemed necessary to do so in crisis or
through service failure.
To have an area focus to the delivery of council services as required.
To work in partnership to deliver high quality, cost effective and joined up services
tailored to meet the diverse range of customer needs
To be an effective ambassador for the council in all relationships necessary to support
the objectives and accountability of the post.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Effectively contributing to the corporate management of the Council through
the delivery of a sustainable, modernizing Organizational Development
Service, that includes the Communications, HR, ICT and Performance
Management Sections.
· Acting as a catalyst for change through innovation and challenge, creating
Organization Development Strategies that enable the Council to deliver its
vision through the creation of a shared sense of purpose and an
environment which motivates and develops skills and transforms the
management and quality of the Council’s services.
· Contributing to the Council’s agenda for business transformation by
identifying and improving performance in order to increase the productivity
and efficiency of the Council and to support the delivery of the Council’s
aims and objectives.