Seeking Exclusive HR Certification for Financial Services Industry: Any Insights?

Dear Team members,

Making a comeback after a long time... gone through many companies' homepages, surfed through the net... could not find information (relative) to my doubt on CERTIFICATION relating to HR Practices. As we all know, PCMM assessment is done for HR/People Practices in IT/ITES companies. Similarly, do we have EXCLUSIVE certifications in respect of the SERVICES INDUSTRY? While ISO & TQM have a module for HR... would like to understand if there is any EXCLUSIVE Certification relating to HR Practices that is specific for the SERVICES INDUSTRY... with a focus on FINANCIAL SERVICES.

Thanks,
Shankar Anappindi

Various Certifications that are available in India and most of the companies go for them are:

1. ISO 9000: International Stands Organization (ISO) 9000 series.

2. COPC 2000: stands for Customer Operations Performance Centre.

3. eSCM: (e Services Capability Model) World's first capacity model to cater the unique requirements of ITES / BPO services.

4. BS7799 / BS 7799 Security Standard: BS7799 is the most widely recognized security standard in the world.

5. PCMM®: stands for People Capability Maturity Model. This provides guidance for organizations in crucial areas such as attracting, developing, motivating, deploying and training the talent needed to steadily improve the organization's software development capability.

6. Support Center Practices (SCP) Certification: program was designed to address issues that affect the rapidly growing technology support industry.

7. Six Sigma: Six Sigma is a methodology that provides business with the tools to improve the capability of their business processes. This increase in performance and decrease in process variation leads to defect reduction and vast improvement in profits, employee morale and quality of product.

Most of these certificates relates to Operations, Processes and Procedures.

Except CMM, none of these actually discriminate industries. Like ISO series is not limited to Manufacturing Industry. If you are talking particularly about HR Certification, then to my knowledge, there is only one and that is PCMM. PCMM also don't discriminate among industries.

Just for your information, here is a link to give you information related to various companies listed with NASSCOM and certificates that they hold <link no longer exists - removed>

I hope this will help.

Regards

Sanjeev Sharma

Sanjeev is right - P-CMM is not applicable to just the IT industry but is used by many industries.

Our first version was written for any competency-based work but used only software examples. In version 2, released in 2001, we made all our examples from many different competencies, not just software. For example, Club Mahindra in Goa is not a software company but has used P-CMM, and their appraisal results were publicized in the Economic Times.

I am working on a mapping between P-CMM and the eSourcing Capability Model for Service Providers (eSCM-SP), which is a model specifically designed for the IT and ITES services industries.

Bill Hefley
P-CMM Author
BHefley@pinnacle-global.com

Thank you very much, Mr. Bill Hefley, for your expert advice and the direction provided. As shared in the query, I am a member of Team HR of a premier integrated financial services company in India, based in Hyderabad. We have a network of 575 offices and a team strength of 7000 spread across. While we understand that 'knowledge never flows free,' we would be glad if you could advise us on how to begin the process of PCMM. This is a long-term vision, and if achieved, we stand out as the only financial services (India-based) company to accomplish this.

Furthermore, we would also be thankful if you could direct us to the link (if you have it) to the Economic Times news print (on media or off-media) so that we can go through the same and gain some insights for our way forward.

Shankar Anappindi
Asst. Manager - HR
KARVY Group of Companies
HYDERABAD
9849 669966