Hi,
Please check the IIM Calcutta program at [Login to view].
Executive Program in Human Resource Management
The centrality of the customer in an organization's success cannot be overemphasized. In the competitive world where any differentiating edge gets neutralized quickly, more and more organizations are enhancing customer value by adding a service component to their products. Today, we have very few successful pure product companies. Furthermore, the frontline sales and service employees become an important source of the customer voice that can shape organizational strategies. Even within organizations, there have been attempts to develop a service culture with the concept of an internal customer. Therefore, employees' customer orientation is critical across product, service, and manufacturing organizations. Human capital becomes very critical in implementing customer-oriented strategies. In some industries like the services industry, it becomes even more critical because of the real-time interaction between the "frontline employee" and the customer for the production and consumption of the service.
This program takes a customer-oriented view of managing human resources in manufacturing, services, and sales organizations. Due to the centrality of the customer in services, it has a large service industry component. The program aims to address important issues of acquisition, retention, and management of talent and knowledge. It also deals with specific issues of representative industries like healthcare, IT/outsourcing, financial services/professional services, sales, and manufacturing.
Programme USP:
The program is designed to be experiential through case method teaching. Furthermore, the course takes a more business/line managerial perspective on HRM, a prerequisite for successful HRM and general management professionals today.
Certification:
The faculty members teaching their respective courses will choose the method of evaluation most appropriate to the material. The certificate will be awarded directly by IIM Calcutta.
Required Documents with the Application:
1. All academic records (12th std mark sheet, Graduation/Post Graduation certificate)
2. Professional records (Experience certificates)
3. Statement of Purpose (In about 200 to 250 words)
4. Visiting cards - 2
5. Passport size photos - 2
Classroom Locations in Gujarat: Ahmedabad, Vadodara, Surat, Ankleshwar, Vapi, Jamnagar, Gandhinagar, Gandhidham, Rajkot, Maharashtra, Chhattisgarh, Goa. Other states also.
Note: Please send your query with your work experience, Program name, and Phone no. For the Application form, please Reply to me.
Regards,
Maulik Oza
Territory Manager
Hughes Communications India Ltd.
Ahmedabad.
(M) 9377727288