HR Issues In The Call Centre Industry

hi everyone,
i am about to start my dissertation (project) on the HRM, and my interest is to do it on the call centre industry. Can you all please giude me or suggest any topic in regards of this.
thanks
Saif

Hiiiiiiii
If u want to do ur project in call center and that to in HR u can do ur project either in recruitment and selection or attrition rate in call center and policies for retention of candidates.

Hello Frriend
I am also currently doing project in this same title, kindly help me in this regard. Attrition Issues in ITES.
regards
raj

Dear Friend,
Although I am unable to give the exact information you require, Kindly click on the following link, it will give you some required information,
https://www.citehr.com/search_new.php?q=Attrition
https://www.citehr.com/search_new.ph...loyee+Turnover
Pls let me know was this information useful,,
If not let me try out more & give information,,,,
In CiteHR you will get A to Z information on HR…..
Regards
M. Peer Mohamed Sardhar
093831 93832

hi is anyone has a project on strategies formulated in a bpo industry & discuss the challenges it faces in the changed business scenario?

The common problems are
Arttrtition rate is high,
if the target is not completed you may have to work in two shifts
Sexual harassments ( need not be always)
The client not sticking on this promises made up for payments
harassment form the fellow workers some times.
other minor related issues like transport, food etc.