Need Ideas for My HRM Dissertation on Call Center Challenges – Any Suggestions?

Hi everyone,

I am about to start my dissertation (project) on HRM, and my interest is to focus on the call center industry. Can you all please guide me or suggest any topics regarding this?

Thanks,
Saif

Hi,

If you want to do your project in a call center, particularly in HR, you can choose to focus on either recruitment and selection or attrition rate in the call center, along with policies for candidate retention.

Hi, is anyone has a project on strategies formulated in a BPO industry and discuss the challenges it faces in the changed business scenario?

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Hi, does anyone have a project on strategies formulated in a BPO industry and can discuss the challenges it faces in the changed business scenario?

The common problems are:
Attrition rate is high.
If the target is not completed, you may have to work in two shifts.
Sexual harassment (does not always occur).
The client not sticking to the promises made regarding payments.
Harassment from fellow workers sometimes occurs.
Other minor related issues include transportation, food, etc.