I am working in a domestic call centre in Gurgaon wherein its mainly recruitment i do than other supporting activities in hr I have come up with a unique issue for which i need your expert opinion. See it was a small set up of 15 people and the client is a market leader in international and domestic market. Earlier the client was not focused hence no HR was here in this centre. Then the client tightened its hand on us hence i was recruited and sent forefront to handle the situation in terms of recruiting and handling other things to stabilise the case. I felt the heat from the day one and did good recruitment to fill up the positions early without any help from the consultants or from my central hr in Chennai.
And i was appreciated from the top management after two years of hectic schedule. Now the centre is well settled with annual attrition well behind the industry rates. Now the problem is that earlier the recruitment was to fill up with good candidates for which we had technical test & verbal technical %& hr round was there to finalise. But feb 2009 we had an audit by the client for which we set all the standard documents with minimum eligibility and other things in place. After that i have started feeling the pressure on recruitment front and SLA is not met few times. in the mean time i got to know that the number of people i screen and the people i select has drastically gone down (the selection percentage has gone down, 25 selected from 590). To find the reason when i went back to my excel sheets i found the following reasons.
Now when i am going back to my managers, i get questions on my recruiting skills wherein i am the same guy who did the entire set up stabilised. Now i myself has thought to get things in place. Now ladies and gentleman can you please suggest how to handle this.
And i was appreciated from the top management after two years of hectic schedule. Now the centre is well settled with annual attrition well behind the industry rates. Now the problem is that earlier the recruitment was to fill up with good candidates for which we had technical test & verbal technical %& hr round was there to finalise. But feb 2009 we had an audit by the client for which we set all the standard documents with minimum eligibility and other things in place. After that i have started feeling the pressure on recruitment front and SLA is not met few times. in the mean time i got to know that the number of people i screen and the people i select has drastically gone down (the selection percentage has gone down, 25 selected from 590). To find the reason when i went back to my excel sheets i found the following reasons.
- The salary we offer is not up to the mark or according to the industry standard
- The quality of manpower we are looking for is not available in market
Now when i am going back to my managers, i get questions on my recruiting skills wherein i am the same guy who did the entire set up stabilised. Now i myself has thought to get things in place. Now ladies and gentleman can you please suggest how to handle this.