How Do HR Professionals Leverage Emotional Intelligence in Real-World Scenarios?

EI and IQ are twins, but as we grow, EQ starts dominating the IQ. Leaders use IQ by leveraging EQ. You may have tall targets well thought out and intelligently strategized, but if your EQ is low, it is mere waste. Can you, as an HR professional, think of any activity where you leverage EQ? Can you list areas wherein EQ competencies are essential? Even getting started to list them, you need some EQ. Have we learned how to EQ?

V S Sudhaker

We cannot learn EQ as it is a gift from God to us. From our environment, we learn IQ. Everybody says that EQ is more important than IQ, which we agree with. However, don't we think that IQ is also important in our lives and should be of equal importance to EQ?

EQ helps in developing and maintaining relationships, clarity, and motivation to excel, but IQ is also crucial for performance.

Regards,
Manish

Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions.

Emotional intelligence has some competencies. These are:

1. Personal competencies which consist of self-awareness, self-regulation, and self-motivation.
2. Social competencies which consist of empathy and social skills.

Emotional intelligence can be used in different areas, including:

1. Development of leaders
2. Selecting people into organizations
3. Career development
4. Maximizing productivity
5. Coherent communication
6. Creativity and innovation
7. Teamwork
8. Marketing and sales
9. Stress management
10. Customer service.

Take care,
Lola
NG

Emotional intelligence can be learned and improved. The first step is to recognize your learned patterns, unlearn them, and then learn new patterns. Just look at this CRASH model.

Firstly, what do you do when you get angry (as an example)? Do you frown, shout, shut your mouth, or walk away? It's interesting; we collected around 800 samples, and our analysis shows broadly five groups of reactions to anger:

- Compete: engaging in tit-for-tat behavior, eye for an eye, brick for brick, and so on.
- Reroute: getting angry from one stimulus but passing it on to someone else, such as venting on a junior, spouse at home, or children. Spouse to boss or assistant, and so on.
- Avoid: some find mechanisms to avoid facing anger, resorting to escape.
- Suppress: somehow suppressing anger and trying not to show it, maintaining a poker face, etc.
- Handle them: facing emotions and using them for a better outcome.

The CRASH model gives you an idea of how to confront and manage emotions.

Any comments?

V. S. Sudhaker