Customer Service Dilemma: Are We Truly Valued After the Purchase?

Hello Everyone,

We often hear a lot about customer service and customer satisfaction. Many times, I have come across situations where, as customers, we are not treated properly. In many places, I have seen an approach where we are treated well until money is taken, but afterwards, customers are ignored. Do you all go through the same?

Regards,
Avi

Hi Celina,

Customer is no longer the king; the customer is now considered God. Whether this is practiced is a different issue. However, I feel that concerning HRM, internal customers, i.e., the employees, are increasingly being treated like Gods by many companies. Some organizations are now recognizing the importance of internal customers, shedding light on the HR function. This recognition is largely due to existing attrition rates, which have prompted line managers to realize that not everyone can perform HR roles. Successful HR professionals are those who have the ability to understand and anticipate the needs of others, even before they are expressed. They can identify the most effective rewards to motivate each internal customer, thereby increasing employee retention.

Cheers,
Madhurya

Hello,

Well, the customer is the king in some businesses, I guess. Special treatment and importance are not given to the customer unless some high-value product is bought. I don't think the customer will be king when buying soap. Since it's an FMCG product, the company won't give much preference to the identity of the customer.

But in the case of more expensive goods like, perhaps, a car, the customer surely is treated as a king. So, in my opinion, the customer is the king in some cases where the product or service is of high value in terms of money.

I could be wrong too; please correct me if I am wrong, though :)

Thank you.