Guidance on Setting Up a Training Department and Conducting Training Needs Analysis

Dear All,

I hope my message finds you in the pink of your health. I am associated with an organization running F&B outlets in an international airport. I am in its HR Department. I want to start the Training Department here, since I think it is very badly required as employees are suffering from lack of motivation, no desire to excel, no communication of career progression within the company, high absenteeism, and employee turnover.

I am keen on the training concept and practices, but I am confused about where to start. Could someone help me in designing the Training Department in my organization, conducting TNA, etc.? I know certain freelance trainers as well; if needed, they may be brought in for future assistance.

Thanks in anticipation. Looking for a prompt response.

Regards,
Parul

Hey Parul,

I am Sachin, working for an international firm with an office in Mumbai, taking care of Corporate Training and Placement. I would like to assist you and take care of your requirements. I am a Hotel Management graduate, so I can very well understand the TNA for your organization. Additionally, working for a Training firm that caters to Corporate Training, I have hands-on experience along with good trainers.

Please email me in detail your requirements or call me on 9223365318.

Regards,
Sachin Awasthy
sachina@sarabeatitie.com

Dear Parul,

I may be able to help you as I am an ex-HR professional from the hospitality industry. Please contact me on my mobile number.

Thanks,
Dinesh V Divekar

1. Run a one-day team building outbound training program, which should be fully activity-based. This may be outsourced.

2. During the session, conduct your Training Needs Analysis (TNA).

3. Prepare a training calendar with the help of freelance trainers.

4. Start looking for your in-house trainers who are proficient in TNA, content development, training delivery, and if possible, assessments.

5. Add on more people as you achieve success.

Dear Mr. Parul,

We are one of the largest training institutes in Mumbai, operating since 2004. We have conducted numerous training programs for corporates, PSUs, PSBs, educational institutes, and government employees. Our training programs are customized to cater to the client's needs. In addition to these customized programs, we have conducted soft skills training for junior, middle, and senior-level employees in various organizations. Some of our training programs focus on the retail sector.

Apart from our training programs, we have a state-of-the-art infrastructure equipped with IT facilities and a fully air-conditioned training center. We would be happy to assist you. Please feel free to contact me at 9869168187.

Thank you.

Dear Mr. Parul,

I have been running my own F&B outlet and have practical experience in handling employees for more than 10 years. Currently, I am a freelance trainer for MLM companies. My prospects will provide you with complete details. Please text your email ID so I can send you my training video.

Regards,

KV SURYANARAAYEN
motivation6@gmail.com
+91984411832

Hi Parul,

For any help with content, please let me know. I will assist you with the required content. You can contact me at 9322687119.

Regards,
Shailaja

Dear Friend,

I am in Zimbabwe, and my portfolio involves the running of the Human Resources Department. I set up the department two years ago. I am with the leading hospitality group in Zimbabwe, comprising 13 hotels. You can reach me on my mobile at +263912573417 for the information you requested.

Regards,
Debra

Thank you all for your response. Let me inform you all that I am not looking for any training outsourcing company. If I would, I'll contact all the consultants listed here. Thanks for the same anyway.

Here, I require to know the steps in brief that could be taken to minimize the issues that I have listed in my initial post. And also, on how to start setting up the T&D department. If anyone may be of help who has done the same themselves, it will be great for me.

Thanks,
Parul

Hi Parul,

I am part of a newly formed training company catering to various training needs of corporates. We also partner with companies in manpower outsourcing, content development, and delivery outsourcing.

Kindly revert with your requirements at: chandrasojha@gmail.com
Phone: 9791091805

Thanks,
Chandrashekhar

Dear Parul,

Greetings and Best Wishes.

I am K G Shreenivas, a trainer, facilitator, and resource person in soft skills based in Chennai with over 15 years of hands-on training experience. I am competent to take up your company's training assignment and willing to travel to any part of India. We have an organization christened 'COPE' which undertakes training assignments for various organizations. We could give you long-term as well as short-term proposals for training for your organization, if you so desire.

You may contact me at kgshreenivas@yahoo.com or on my mobile number 09444194578 for further information/details. Please find attached my profile, the profile of my colleagues at 'COPE,' as well as an appreciation letter from the Vice President, Corporate Affairs, M/s. Addison & Co., Ltd., for your perusal.

With regards,

Sincerely yours,

K G SHREENIVAS

Mentor, COPE

Dear Parul,

I am a Mumbai-based Hospitality & Soft Skills trainer with experience in training various staff, including those in restaurants, business hotels, and the F&B staff at the airport lounge some years ago (before the beautification of the airports). In addition to training, I also develop SOPs and other content as required.

Should you wish to know more, please contact me at 98214 37345.

Regards,
Gauri Kher

Dear Parul,

I am from DOOR Training and Consulting India. We are a part of DOOR International in the Netherlands. We provide soft skills training to corporations worldwide.

Please email me at cynthia@doortraining.co.in so that I can send you my company's profile.

Regards,
Cynthia

Dear Parul,

I need a few details before suggesting a solution:
- How many outlets?
- Spread over how many cities?
- Staff strength?

We can provide you with a customized and affordable solution. Please call us.

Regards,
Shammi Sood
9342560736

Hi Parul,

A quick checklist for setting up your training department:

- What training, skills, behavior, or attitude.
1) Types of personnel you have, the organization chart.
2) Check what your mission and vision are.
3) Align your training to achieve each division's mission and vision.
4) Check if the job description, job profile, and the candidates are matched properly; if not, realign.
5) Start asking all your managers what the gaps in the skillset are. What behavior would you like to promote in your organization?
6) Start your TNA from the top and then bottom to top.

If you need any assistance, contact me at arvind.raikar@gmail.com.

Dear Parul,

You wanted to know how to do it, or want to hire an agency to do it. By now, you must have received loads of offers from people to do the work for you. However, if you want to know how to do it yourself, do let me know so I can answer that question.

Regards,
Shridhar