How Can We Uncover HR Strengths and Weaknesses in a Successful Company?

Hi all,

I have two questions: how can we know the strengths and weaknesses of HR in a certain company, especially if the company is very successful? Can we analyze strengths and weaknesses by interviewing HR in this company, and can you give me an example of interview questions?

Thank you in advance.
Khozama

Dear Khozama,

You may conduct an Internal Customer Satisfaction Survey targeting HR's internal customers to identify the strengths, weaknesses, and areas for improvement. Here is a simple survey template that can be used to measure the perceptions of service in any department for Communication, Productivity, and Responsiveness. It is a 5-point rating scale survey with a few open-ended questions: 1=very dissatisfied, 2=dissatisfied, 3=neutral, 4=satisfied, 5=very satisfied.

1. I am kept informed appropriately.
2. My requests are handled efficiently.
3. HR operation is smooth and efficient.
4. HR listens to my needs effectively.
5. Problems are handled skillfully by HR.
6. My questions are answered efficiently.
7. HR makes it easy to work with them.
8. HR communicates effectively.
9. Problems are quickly responded to.
10. HR is well-organized.
11. My requests are promptly responded to.
12. HR takes the initiative to find out what I need.
13. I am treated as a valued customer of HR.
14. HR builds cooperation.
15. HR demonstrates consideration and respect.
16. HR provides a valuable service.
17. HR follows through well on their commitments.
18. My expectations are met.
19. HR is always courteous.
20. HR regularly looks for ways to improve their service.
21. Details are handled well by HR.
22. HR maintains high standards.

Open-ended questions can include:

1. What would you like HR to do more of?
2. What would you like HR to do less of?
3. What would you like HR to do better?
4. What do you like most about us?

Communication = Questions 1, 4, 6, 8 & 12
Productivity = Questions 2, 3, 10, 16, 17, 21 & 22
Responsiveness = Questions 5, 7, 9, 11 & 13

For the 5-point rating scale questions, your analysis and report must have charts and tables that highlight the:
- mean score
- range (the highest and lowest scores)
- standard deviation (the level of deviation)
- mode (most frequently used response)
- number of respondents

As for the open-ended questions, go through in detail all the raw data and perform a "coding" - meaning picking up the same items and code them under a specific heading.

Hope this helps.

Regards,
Autumn Jane

Good information. Thank you a lot. Can you please suggest some more sites where I can get good detailed and concrete material for training and development? I need it urgently. Please do me a favor. Regards, Swati.

Dear Khozama,

You may conduct an Internal Customer Satisfaction Survey targeting HR's internal customers to identify the strengths, weaknesses, and areas for improvement. Here is a simple survey template that can be used to measure the perceptions of service in any department for Communication, Productivity, and Responsiveness. It is a 5-point rating scale survey with a few open-ended questions:

1. I am kept informed appropriately.
2. My requests are handled efficiently.
3. HR operation is smooth and efficient.
4. HR listens to my needs effectively.
5. Problems are handled skillfully by HR.
6. My questions are answered efficiently.
7. HR makes it easy to work with them.
8. HR communicates effectively.
9. Problems are quickly responded to.
10. HR is well organized.
11. My requests are promptly responded to.
12. HR takes the initiative to find out what I need.
13. I am treated as a valued customer of HR.
14. HR builds cooperation.
15. HR demonstrates consideration and respect.
16. HR provides a valuable service.
17. HR follows through well on their commitments.
18. My expectations are met.
19. HR is always courteous.
20. HR regularly looks for ways to improve their service.
21. Details are handled well by HR.
22. HR maintains high standards.

Open-ended questions can include:
1. What would you like HR to do more of?
2. What would you like HR to do less of?
3. What would you like HR to do better?
4. What do you like most about us?

Communication = Questions 1, 4, 6, 8 & 12
Productivity = Questions 2, 3, 10, 16, 17, 21 & 22
Responsiveness = Questions 5, 7, 9, 11 & 13

For the 5-point rating scale questions, your analysis and report must have charts and tables that highlight the:
- mean score
- range (the highest and lowest scores)
- standard deviation (the level of deviation)
- mode (most frequently used response)
- number of respondents

As for the open-ended questions, go through in detail all the raw data and perform a "coding" - meaning picking up the same items and code it under a specific heading.

Hope this helps. Regards, Autumn Jane.

Dear Jane,

Indeed, it is a useful survey. I would implement it in my company and let you know how effective the feedback is.

Thanks & Regards,
Subadhra Raghukumar

Good morning Autumn Jane,

I am Sanjukta Rath. I did my MBA from ICFAI University last year, but until now, I have not had the chance to enter into any corporate role. I want to pursue a career as an HR Generalist. What steps should I take? Would gaining real-time exposure be beneficial? Please let me know if there are any recommendations.

Thank you,
Sanjukta Rath