Need Advice On OSP License For A IT Product Company

Experts,

I need your expert opinion on the issue I am having now. An IT product organization, having its headquarters in the US, has set up its operations in Bangalore for "after-sales support, technical support, and customer care services." This has been clearly stated in the "Memorandum of Association" in the section "objects incidental or ancillary to the attainment of the main objects." Now, to operate as a technical support center for the products developed and sold by this organization, does it require an OSP license?

I have contacted people in a reputed Professional Services Organization in Bangalore, but I am not getting a clear answer from any of these people. Some say an OSP license is required, but some say it is not required. The catch here is if an OSP license is required, the organization has to cough up a huge bank deposit as security.

As I went through the DoT guidelines for the OSP license, it seems the license is required for the Call center. But to my knowledge, the Technical Support organization of this Product Development organization is not a call center, though it serves its customers through an internet-based system. There are no calls coming into this organization from the customers currently, but it is possible that in the future, the organization may set up a toll-free number for customers to call the technical support center.

So, my burning question is after all, does this organization require an OSP license or any form of license to operate as a technical support center? If yes, why and how? I really appreciate your help and suggestions on this.

Thanks in advance.

Regards,
Deep

Hello Sir,

We are all India-based consultants with offices in Bangalore and Mumbai. We provide accurate consultancy services for telecom and legal approvals from various government departments. We can guide you on whether a BG is required, how to obtain an OSP license, and more. Please contact us via email at [connect.india@ymail.com](mailto:connect.india@ymail.com).

For further assistance, you can reach out to our Manager, Mr. Irwin, at 9945271971.

Thank you.

Dear Deep,

You will require an OSP license if your "after-sales support, technical support, and customer care services" are voice-based. We are Delhi-based consultants providing PAN India consultancy services for telecom and legal approvals from various central government departments in the shortest possible time.

In case you require our assistance, kindly drop an email at jugalkgarg@yahoo.co.in or call Mr. Jugal K Garg (JMSG Communications, Delhi) at 9818445379.

Hey,

Please visit dot.gov.in. You should be able to fill out the application by yourself and submit it to the Bangalore VTM cell with 1000/- INR if it is for a pure international OSP. Please read the conditions, and most things will become clear. Don't go through consultants; they charge you heavily, around 50k and above.

Dear Team,

OSP (Other Service Provider) license is compulsory for whoever starts a call center/BPO or outsourcing business. The Department of Telecommunications will check and verify the documents. If not, the license will be automatically canceled.

Regards,
SARMARANI
sarmarani@gmail.com

Is an OSP license required for a call center selling credit cards and insurance as well? Please advise.