Experts,
I need your expert opinion on the issue I am having now. An IT product organization having its headquarter in US has set up its operations in Bangalore for "after sales support, technical support and customer care services". This has been clearly stated in the "Memorandum of Association" in the section "objects incidental or ancillary to the attainment of the main objects". Now to operate as a technical support center on the products that are developed and sold by this organization, does it require an OSP license?
I have contacted people in a reputed Professional Services Organization in Bangalore but I am not getting a clear answer from any of these people. Some say OSP license is required but some say it is not required. The catch here is if OSP license is required, the organization has to cough up huge bank deposit as security.
As I went through the DoT guidelines for the OSP license, it seems the license is required for the Call center. But to my knowledge, Technical Support organization of this Product Development organization is not a call center though it serves its customers through internet based system. There is no call coming in to this organization from the customers but it is possible that in future the organization can go for a toll free number which then can be used by customers to call to this technical support center. But currently there are no calls coming into this technical support center from any customer from anywhere.
So my burning question is after all, does this organization require an OSP license or any form of license to operate as a technical support center? If yes, why and how? I really appreciate your help and suggestions on this.
Thanks in advance.
Regards
Deep
I need your expert opinion on the issue I am having now. An IT product organization having its headquarter in US has set up its operations in Bangalore for "after sales support, technical support and customer care services". This has been clearly stated in the "Memorandum of Association" in the section "objects incidental or ancillary to the attainment of the main objects". Now to operate as a technical support center on the products that are developed and sold by this organization, does it require an OSP license?
I have contacted people in a reputed Professional Services Organization in Bangalore but I am not getting a clear answer from any of these people. Some say OSP license is required but some say it is not required. The catch here is if OSP license is required, the organization has to cough up huge bank deposit as security.
As I went through the DoT guidelines for the OSP license, it seems the license is required for the Call center. But to my knowledge, Technical Support organization of this Product Development organization is not a call center though it serves its customers through internet based system. There is no call coming in to this organization from the customers but it is possible that in future the organization can go for a toll free number which then can be used by customers to call to this technical support center. But currently there are no calls coming into this technical support center from any customer from anywhere.
So my burning question is after all, does this organization require an OSP license or any form of license to operate as a technical support center? If yes, why and how? I really appreciate your help and suggestions on this.
Thanks in advance.
Regards
Deep