Grievance Management - Doc Download

Hi Sir/Mam,
I am doing a project in a manufacturing company under the title of A STUDY OF GRIEVANCE MANAGEMENT..
As most of them here are HR i would like to seek help from them regarding the project to proceed it in a different way..
Can anyone guide me with their experiences,procedures n format they use to solve the grievance of the employees in their organizations..
Hopefully expecting that you would help me...
With Regards,
Alamu.

hi Sir my self venu.... studying mca in
(college Sri Sai Madhavi Institute of Engineering And Technology,rajahmundry,ap
studying Final M.C.A) i've got some detailes on net about that u have done a project on
"
Municipal Corporation Grievance Management Systems"
and now i'm doing the same project for my mca degree.........
so could you plz help me to get details from u plz..........
if u have plz provide me the complete documentaion for me or link to download the contents regarding the project plz help me.........
thank u...
regards.........
i m giving my prooject abstract