Hi Fay,
I was not very clear on your request. Did you mean just a format or a grievance policy procedure? If you meant the latter, then I hope the following will be useful. I hope your organization is unionized, and you understand the terms shop steward and chief shop stewards. These are basically union representatives on the shop floors.
GRIEVANCE PROCEDURE
Step 1: In the event of any complaint or grievances, the Employee will take the matter up with his supervisor with or without the Shop Steward.
Step 2: If the matter remains unresolved, the Shop Steward and/or the Chief Shop Steward will take up the matter with the Departmental Head and/or his designated representative. In the absence of the Chief Shop Steward, any member of the Union Executives may accompany the employee.
Step 3: If the matter still remains unresolved, the Local Union Secretary or they shall take the matter with the personnel Manager who will arrange and chair a meeting between the Local Union and Sectional/Departmental Manager involved.
Step 4: If the matter still remains unresolved, the Local Union shall report to the Regional Industrial Relations Officer who will in turn file a written grievance with the Personnel of the Company.
Step 5: If after step 5 the matter still remains unresolved, the matter will then be referred to the Ministry of Employment and Manpower Development in accordance with the Industrial Relation Act 299 of 1965.
An Employee who has been warned or suspended by the Employer and who feels that disciplinary action taken is not proper under the circumstances may file a grievance under this same procedure.
Please let me know if you find the information useful.
Paa Kow
Please let me know if you find the information useful.