Hi guys,
I have this performance rating problem that giving me a headache for the last 3 months. As any other companies, mine is divided into two main functions: Core and Support. Production and Marketing is the Core while the rest such as Accounting, HR, IT, General Affair, and Purchasing is the Support.
We are going to set up a new performance appraisal system. We have set the KPIs and the next step is setting the rating system. This is when the problem started. The Core people believe that their performance cannot be rated in the same way with the Support staff. They believe as the money generator function they are entitled to have more than what the Support staff could have. They proposed a 5 scale rating (Excellent, Good, Fair, Need Development, Fail) for Core and a 3 scale rating (Good, Fair, Need Development) for the Support. This, of course, is refused by the Support functions as they believe that they work as hard as any other functions in the organizations therefore they don’t want to be differentiated. This situation has been going on for 3 months without any conclusion. As an HR officer, my Director asked me to seek for advices from outside the company.
Could anybody please assist me? Or share your experience? What is the best way to deal with Core vs Support issue?
THANK YOU.
Aris
I have this performance rating problem that giving me a headache for the last 3 months. As any other companies, mine is divided into two main functions: Core and Support. Production and Marketing is the Core while the rest such as Accounting, HR, IT, General Affair, and Purchasing is the Support.
We are going to set up a new performance appraisal system. We have set the KPIs and the next step is setting the rating system. This is when the problem started. The Core people believe that their performance cannot be rated in the same way with the Support staff. They believe as the money generator function they are entitled to have more than what the Support staff could have. They proposed a 5 scale rating (Excellent, Good, Fair, Need Development, Fail) for Core and a 3 scale rating (Good, Fair, Need Development) for the Support. This, of course, is refused by the Support functions as they believe that they work as hard as any other functions in the organizations therefore they don’t want to be differentiated. This situation has been going on for 3 months without any conclusion. As an HR officer, my Director asked me to seek for advices from outside the company.
Could anybody please assist me? Or share your experience? What is the best way to deal with Core vs Support issue?
THANK YOU.
Aris