Hello Mary,
KRA (Key Result Area) is described as some of the important functional areas where the functionality or the outcome of the process is fully dependent. These areas are fixed based on productivity, clients' requirements involving quality, numbers, time schedule, etc. They are chosen based on the weightage given to each and every subprocess built within a process.
For example, in an organization where employee turnover is high, the KRA set for HR Manager/Executive is the percentage of attrition arrested or the percentage of employees retained compared to the previous period, within a specified time frame.
There cannot be a specific format for KRA since it varies from process to process, department to department, and organization to organization. KRAs should be determined based on the importance assigned to a particular field in a process.
These KRAs should be limited to a minimum number, ideally between 3 to 8. The evaluation process would resemble a Performance Appraisal, and the importance of the specific function cannot be overlooked.
Regards,
Elamurugu