Hi Rakesh,
Please note that in call centers with the cabs linked to pick up and drop services, the following are the items you should know:
1) Preparation of employee roster specifying shifts and operations to be carried out.
2) Tracking of vehicles and ensuring that the driver goes to the specified point on time.
3) Vehicle login report to analyze how many cabs have arrived late and the reasons.
4) Allocation report to verify that all cabs have sufficient routes allocated to them.
5) You should be well-versed in swapping shifts or making changes to shifts.
I hope this clarifies your doubts to some extent.