hi rajesh,
there has been many articles and stuffs put across this community over many a times. u can search writing the key word like "retention" or "reduction in Attrition rate" over here and get ample information.
Apart from this, u go on this cite
www.bpoindia.org there u can find many white papers written over this issue.
friend, there is no proper solution of high attrition rate in ceratin sectors, but by effective career planning, better employement engagement activity, having an open and transparent culture, fun@work initiatives, using reward and recognition methods and proper compensation structure (as per industry norms), we can check this.
if the attrion is solicitated, then there is no problem, but we shd be cautious for unsoliciatetd drop outs...............
what say people............????/ 8)
suryakant