Our office deals in customer services. To enhance customer satisfaction and deal with increased load of customers Our office has now posted 2 Receptionists (earlier 2 months back there was 1) at Reception. Reception is the nodal point from where customers are greeted, listened, taken note of their problem and directed to respective departments for solution. Both old and new receptionist's has reasonable understanding of their job and responsibilities. However we are observing they both can't work as a team. Both keep fighting on petty matters. Job at reception involves multi task orientation when you have more than 1 customer waiting at Reception, but both despite our repeated counselling keep fighting. Their job is easy if they divide/ share their work as a team however they are not getting along well with each other. This is resulting in poor customer service at reception and bringing bad image to our company. How to deal with this personality conflict? We cannot think of job rotation to other location as Receptionist profile donot match other jobs profile. We are holding ourselves from terminating one of them from duties as we feel both have good job knowledge. Seniors please advise.