PPT - Customer Service training program for your organisation

Hi Himanshu,
I have been a irregular on this site. This was one of those days when I managed to go thro your ppt. First look very interesting and well laid out ppt. Thanks for helping me refresh some of my memories.
Your effort seems to tell me why customer service is important, and how internal customer orientation might be of help to exceeding the exteranal customer requirement.
On the other hand, I thought we could have added some aspects on behavior related stuff such as interpersonal negotiation to yes, in order to overcome internal barriers / conflicts in the interest of customer service.
I thought there were some scope for examples as well.
Trust my perspectives help.
Rgds - Sairamesh

Wonderful ppt, very exhaustive and self explanatory.
I felt that the content on some of the slides is a bit on the higher side, to be comfortable to the eyes of the audience. Probably we can consider splitting up of a few slides into smaller content clusters.
Overall, the PPT is a great compile, which can readily be used even by a novice trainer in the CS industry!!
Cheers, keep up the good work!!!
Bhaskar.

hi,
this is what i feel...it is more content oriented....may be you should have added a couple of pictures also to express ur views :wink: ..good compilation! :)

IT IS A LOVELY ARTICLE
IT IS VERY GOOD AND WILL BE VERY HELPFUL FOR FRONTLINE OFFICERS AND FOR STAFF OF SERVICE ORIENTED ORGANIZATIONS
LOLA

Dear Himanhu,
Very good PPT.
Please add advantage / disadvantage of communication or customer handling.
Regards,
Kiran Rane.

Hi,

As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelve when I decide to train new staff and am time challenged to develop a deck of my own. You had put in a lot of efforts to put it together and it is a commendable effort.

My little reservation and concern I had organised/attended vendor programs which included similar concepts during my 10-year stint in local and regional HRD Department in my previous organization. I am still working with at least 2 of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.

We all recognize that we have our own capabilities in developing a C/S program and it is hard to avoid from making it seem like we had adopted from somewhere even if it was from our own understanding/experience/creativity/research and knowledge.

I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.

Many thanks.

Dear Himanshu,
That was a real good presentation on Customer Service, which provides details on even how to identify the customers. Good job....
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Sure will be useful for most of the members of this forum.
Thanks for sharing this.
Regards,
Mohammed Azmath

It encompasses most of the issues of custoemr service. Problems faced in customer service and hoe to overcome them could be considered and included. Anyway, great stuff :D

Hi Himanshu,
Good inputs on Customer Service and appreciate for sharing it with all. I feel more examples or simple case scenarios can be added to make it more interactive as well.
Good work!
Regards,
Roy

Hi Himanshu,
I recently joined this group and yours was the first PPT i downloaded. I was looking for something like this to help me out in my training. I guess i owe a Thanks.
Regards,
Nazia