Help With Module To Train CS And Ops Staff

Hi,
I am new to the training area..can say illiterate about training... we are planning to conduct a training session for all the customer service and operations staff.. I have been asked to just create a module or the topics appropriate for ops team
Please could you suggest me some of the relevant topics for operations...
Thanks in advance
Regards
Leena

Hi Leena,
We dedicated to provide customised programs suited to your organisational requirements keeping the learner profile & needs in mind. We provide ILT, technology based as well as blended solutions as per the client requirements. We believe in creating sustainable learning programs designed to create the right impact on the learners.
I will help you for design and deliver training sessions for your employees, but for that i required some more information about their job profile and industry background. Kindly mail me some details of your organisation at [sagar2906@rediffmail.com]
Looking forward for your response.
Sagar D.
09819192583

Hi Leena,
Could you please give information abt the industry?
Before working on training progrmames you need to come uo with teh following:
Need Identification
Current position
Gaps identified - that hinder the growth towards the "needed" area
Identify training that suits to fill the gaps
Start by benchmarking
Again when you are talking about Customer service and operations - please give us information about which industry are you talking about.
Is it logistics? Construction? Automobile engineering?
Give more clarity please.

As a life-long learner and one who has seen the benefit of the technology, which did not exist 20 years ago, let me please make a few comments. These are general comments to those posing queries.
Like Asha and Sagar have pointed out, please give details about industry that you work in, the size of the oranisation, the level of staff under consideration, the area in which they work (for example, Leen has given that), etc., to help the advisors.
There is also no excuse these days for being "illiterate", as Leena has put it, about any topic. Please do some homework by searching the web (in particular CiteHr), to get some grasp of the topic, so that you can post concise and complete information and precise questions. It helps avoid unnecessary dialogue, such as asking for simple clarifications.
Have a nice day.
Simhan
A retired academic in UK

Hello,
I would first like to apologize for half information posted on the cite.and would like to thank you for making me realise my mistake... will ensure to be to the point going forth
I am working in forex industry. In my organisation this is the first time we are trying to conduct the training session. so i am bit confused... With the posting in cite i managed to design module for sales... for ops i require you help..
We are planning to train ops staff about the" the quality of the work". All the staff are at executive level(2-3 yrs of work experience). The need for the training is to have better output with less errors also would like to motivate or encourage the staff to work as team .. as there are problems in operations among the staff(they dont get along well with each other).... also i would appericate incase you can suggest me some good topics to incorporate them in the module.
Regards
Leena

Hi Leena,
If the core problem is "gettign along well with each other" - probably you should work on Team Building Modules.
And another task wherein you can do the following:
Make each of them write the individual responsibility on a board
Ask the to write next to it - the task they do the best
After that in a seperate column, ask them to highlight what they think can be improved
In the next column, they have to mention what actions they would take in the next 5 days to solve the issue
After 5 days, they need to come up with what they have achieved in terms of areas previously identified as "lacking necessary output"
Next they have to write down how they wish to outperform their previous achievement and give short term goals/ targets to achieve the same.
The above exercise can be done probably after a team building activity.

Hello Leena,
U can form Quality Circles(QCs), which is going to enhance work quality & team spirit. In case u need any mat on QC let me know.
with regards,
Om

Leena ! In fact I am talking about Quality Circles(QC), where a group of 8-10 individuals from the same work environment is formed and they work as a group towards a common goal/problem.
With Regards,
Om