New to Training? Need Ideas for Operations Team Module! What Topics Would You Suggest?

Hi,

I am new to the training area and can say I am illiterate about training. We are planning to conduct a training session for all the customer service and operations staff. I have been asked to create a module or suggest topics appropriate for the operations team.

Please could you suggest some relevant topics for operations?

Thanks in advance.

Regards, Leena

Hi Leena,

Could you please provide information about the industry? Before working on training programs, you need to come up with the following:

1. Need Identification
2. Current position
3. Gaps identified - that hinder the growth towards the "needed" area
4. Identify training that suits to fill the gaps
5. Start by benchmarking

Again, when you are talking about Customer service and operations - please provide information about which industry you are referring to. Is it logistics? Construction? Automobile engineering? Please provide more clarity.

Thank you.

As a lifelong learner and one who has seen the benefit of technology, which did not exist 20 years ago, let me please make a few comments. These are general comments to those posing queries.

Like Asha and Sagar have pointed out, please give details about the industry that you work in, the size of the organization, the level of staff under consideration, the area in which they work (for example, Leen has given that), etc., to help the advisors. There is also no excuse these days for being "illiterate," as Leena has put it, about any topic. Please do some homework by searching the web (in particular CiteHr) to get a grasp of the topic so that you can post concise and complete information and precise questions. It helps avoid unnecessary dialogue, such as asking for simple clarifications.

Have a nice day.

Simhan
A retired academic in the UK

Hello,

I would first like to apologize for the incomplete information posted on the site and would like to thank you for making me realize my mistake. I will ensure to be more concise going forward.

I am working in the forex industry. In my organization, this is the first time we are trying to conduct a training session, so I am a bit confused. With the information posted on the site, I managed to design a module for sales. For operations, I require your help.

We are planning to train operations staff on "the quality of work." All the staff are at the executive level (2-3 years of work experience). The training is needed to improve output with fewer errors and to motivate or encourage the staff to work as a team. There are issues in operations among the staff as they do not get along well with each other. Also, I would appreciate it if you could suggest some good topics to incorporate into the module.

Regards,
Leena

Hi Leena,

If the core problem is "getting along well with each other," probably you should work on Team Building Modules. Another task you can do is as follows:

Make each of them write their individual responsibility on a board. Ask them to write next to it - the task they do best. Then, in a separate column, ask them to highlight what they think can be improved. In the next column, they have to mention what actions they would take in the next 5 days to solve the issue. After 5 days, they need to come up with what they have achieved in terms of areas previously identified as "lacking necessary output." Next, they have to write down how they wish to outperform their previous achievement and give short-term goals/targets to achieve the same. The above exercise can probably be done after a team-building activity.

Hello Leena,

You can form Quality Circles (QCs), which are going to enhance work quality and team spirit. In case you need any material on QC, let me know.

With regards,
Om

Leena! In fact, I am talking about Quality Circles (QC), where a group of 8-10 individuals from the same work environment is formed, and they work as a group towards a common goal or problem.

With Regards,
Om