Front Office Training in Chennai: What Topics Should We Cover and Who Can Train?

Dear All,

I am working in a software company based in Chennai and wanted to provide training for the front office employees. Kindly suggest what topics should be covered and also recommend trainers in Chennai who provide such training.

Thank you.

Hi,

For front office employees, the following modules will be apt:

- Effective Communication Skills (oral and written)
- Effective Listening Skills
- Telephone Handling Skills (making and receiving calls, leaving messages on voicemail)
- Creating a positive Corporate Image
- Cleanliness of Reception area

Dear Greetings to you from GLOBALedge.

We provide an effective training program for front office staff. Details are provided in the attached PDF. Please go through the same and call us at 9443498027 for further information.

Thanks & regards, RAJA C S N, Director, GLOBALedge TRAINING ACADEMY, Erode [GLOBALedge TRAINING ACADEMY](http://globaledge5.wordpress.com) [geta.erode@gmail.com](email)

Hi,

Since it's the Front Office staff, there would be a high level of interaction involved with various entities - both internal as well as external, as well as maintenance of the work area. Hence, you could take up the following training modules:

- Personality Development (including Intra & Interpersonal skills)
- Business Etiquette (including Telephone etiquette, personal appearance, handling various customers including foreign delegates)
- Effective Communication (Oral & Written Communication, Language skills, Listening skills)
- Handling the Office Communication system (especially the telephone network, if required)
- Office aesthetics

I do not really have a list of trainers based down south as I am in Gujarat, and we generally explore consultants around this area.

Regards,
Miti

Following trainings can be conducted:

- Personality and grooming
- Handling telephone calls
- Client etiquette
- Knowledge of the entire office: where who sits / desk tel nos etc
- Dos and don'ts at the reception
- Time management

Regards,
Sonali Wagle
Email: wagle.sonali@gmail.com

Dear Gramasubramani,

Please take a look at all your replies. You have requested topics to cover for Front Office employees. However, everybody here wants to be a budding trainer. You must understand where your own capabilities and competency lie.

Not everyone can train someone on any topic. If you truly want to see changes, then you must first leave training to the experts and those who can and will bring changes to your staff, not just in terms of increasing knowledge or providing handout notes, but also in bringing about a change of mindset. You must instill, above all else, a mindset in which your front office staff are not just there to work for their monthly pay.

Ensure they understand the "why" behind their work. Educate them on taking ownership and encourage them to think of themselves as managers, with passion for their job and a genuine pleasure in their role. Front Office staff directly interact with customers, making them the ambassadors of your company. Customers will judge the entire organization based on their interactions with your Front Office staff. First impressions are truly important.

Core Competency of Training for Front Office Staff

This is the core competency of training you should impart to your Front Office staff. It's not just about customer service or basic training that anyone can do; it's about changing mindsets and encouraging your staff to act like entrepreneurs. By understanding the company and showing passion to customers, your Front Office staff can impress customers by going the extra mile.

If you instill this mindset in every staff member, the company and all individuals will benefit. More passion, work, and profits lead to increased happiness and job satisfaction for everyone.

Thank you.

Guidelines Needed for Front Desk/Administration

I am based in Karachi, Pakistan, and I am the Front Desk/Administration Officer at a private firm. I need some guidelines on the following:

• Soft Skills
• Time Management
• Dos and Don'ts at Reception
• Personality and Grooming
• Client Etiquette
• Personality Development
• And please, if someone could elaborate on the "7 Habits of Highly Effective People."

Regards,
Anila George