We ordered Pizzas from Dominos a few weeks ago, and the delivery boy was late. He told us our Pizzas will be free.
I asked him who pays for this pizza. I also told him that if he has to pay from it from his pocket, I dont want a free pizza, and I will not complain to his management. But he told me that the company pays for any free pizzas. It only affects his performance appraisal. Later on this delivery boy became good friends with us at the office (we are a bunch of young guys and the delivery boy is a college graduate and almost our age), and we confirmed what he had told earlier, that dominos does not cut the amount from his salary. So I am sure he wasnt speaking out of the fear that I might complain him to management if he did tell me anything against his management.
I also confirmed the fact with other pizza delivery boys who have come to deliver pizzas to my office from various pizza restaurants (dominos, pizza hut, smokin joes etc), and each one has told me that no amount is deducted from their salary for free pizzas due to late delivery.
Is any one from the food industry present in this forum? Lets get a clarification on this issue as my research on this topic tells me a different story than what is portrayed in this thread.
Moreover, atleast in Ahmedabad, 30 minutes is a long enough period of time for anyone to deliver pizzas in a radius of 5-7 kms, even in peak traffic periods. Ideally it should not take more than 20 minutes.
The real reason why the delivery boys are in such a rush, is because the faster they get back, the more orders they can deliver, and hence the higher the amount of tips they can earn. Its almost like the rickshaw driver, really. I am not from the food industry, but I think we are getting oversensitive about this issue, when its not really the industry fault.
Please talk at length with the next delivery boy who comes to your home/office, and you'll know the reality... and its not exactly the same as you think it is.