Hi, dear friends. Please help me; I am facing a problem in our organization. My sister and I both work together in the same organization but in different departments. She works in the service department, CC, and I work as an HR Executive. The issue we are facing is that this is an international standard company receiving more than 75 to 100 calls daily. She is the only person handling inquiry calls, arranging technicians for services, managing spares, and preparing reports - essentially, she is doing all kinds of work. Recently, we recruited three girls, but the management assigned them different tasks.
When I try to raise this concern with my seniors, there is no response. We do not have the authority to make decisions, big or small. However, if something goes wrong, the management will hold the department accountable. I am unsure of the kind of HR practices in place here. I cannot even speak up in my sister's case; any attempt to do so is met with the response, "As an HR, you should not talk like this." She starts her day at 9 am and doesn't return until 8 pm. It is challenging to witness, and I find it intolerable. Please, friends, provide some suggestions on what to do.
When I try to raise this concern with my seniors, there is no response. We do not have the authority to make decisions, big or small. However, if something goes wrong, the management will hold the department accountable. I am unsure of the kind of HR practices in place here. I cannot even speak up in my sister's case; any attempt to do so is met with the response, "As an HR, you should not talk like this." She starts her day at 9 am and doesn't return until 8 pm. It is challenging to witness, and I find it intolerable. Please, friends, provide some suggestions on what to do.