Designing an Employee Satisfaction Survey: What Should I Consider for Effective Results?

Hello friends,

After a long time, I need a favor from all of you, especially those who have done some research on ESS. I need to design ESS for my organization. I want to know what things we need to take care of while designing the questionnaire. Please help me by giving me the guidelines.

Thanks in advance.

Regards,
Gunjan

Hey hope these will help……………………..
1. The knowledge of the company vision/ mission and strategies
2. What extent does the employee you understand the vision/ mission?
3. How confident is the employee about the Company's ability to reach its goal?
4. Overall performance of the company
5. Corporate Social Responsibility
6. Whether the company has made reasonable efforts to allow its employees to balance their work and family?
7. Whether the company that invests in their people and focuses on empowering them?
8. Opportunities given to the employees to meet my family/ personal commitments
9. Whether individual differences are respected in this company
10. Working environments
11. Superiors
12. Salary, wages & other benefits

You can ask questions about:

- Salary Satisfaction
- Job Satisfaction
- Infrastructure Satisfaction
- Relations with boss and colleagues
- Satisfaction with HR Policies and Procedures
- Training Needs
- Future growth of the company and where they see themselves.

I hope this will help.

Regards,
Sanjeev Sharma

Hi Gunjan,

I am also conducting an Employee Satisfaction Survey in my organization. I have already circulated a questionnaire and am now receiving feedback. I am posting an article and questionnaire here, which is taken from Citehr only. I have only converted the questionnaire into an Excel form for easy analysis, but the credit goes to Pooja, as she sent me this questionnaire.

Thanks and Regards,
Sanjay Shende

Hi,

Questions to be asked in ESS from various heads could be segregated and presented separately. This segregation would help the employees to think in relevant terms and also enable employers to analyze the data, which could further be utilized to analyze exits and improve policies, compensation, benefits, trainings, etc.

Additionally, I would like to emphasize that it should be widely communicated so that the majority of employees are present. On the designated day, the entire organization should gather together, and within a specified timeframe, they should be provided with answer sheets. The completed sheets should then be collected promptly to avoid any discussions on the views expressed by individuals.

The analysis could also be shared with the employees to ensure the fairness of the system.

Cordially,
preet

Thanks to all of you....

Sanjay, I didn't see any questionnaire attached. Can you please send me the questionnaire to this email, banerjee.gunjan@gmail.com? I will need more input. It would be great if you could add some more suggestions, like the best process to use to interpret the filled questionnaire (especially the mathematical one) or anything else.

Thanks a lot.

Regards,
Gunjan

Hi Sanjay,

I am happy to know that my questionnaire has helped my HR colleague. I hope your survey is a success!

Regards,
Pooja

Hi Pooja,

Thanks a lot. The questionnaire is appreciated throughout the organization. I was desperately trying to get in touch with you. I am looking for your help in analyzing the feedback, which you were supposed to send me by email. Please do send it to me.

Thanks & Regards, Sanjay Shende
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9967010142

Hi Gunjan,

I am sending you more material on ESS by email.

Regards, Sanjay

Hi Sanjay,

Yes, I sincerely forgot to send you the evaluation. Why don't you do one thing: once you have collected some feedback forms, send me the details of one part of it. I will analyze that part through calculations and send it back to you. It will be easier for you to understand. Believe me, the analysis is very simple.

Send me a part of the details, and I shall do the remaining.

Goodbye,
Pooja

ESS is a project to me and I have no idea how to go about it. I would like someone who has done it before to give input on ESS.

Regards,
Neera

Hi All,

I am working with a software Solution Organisation. We are supposed to conduct a satisfaction survey in our organization. If somebody can help me with drafting the questionnaire and also with drafting a team email, please give your suggestions. You can reach me at [Login to view].

Also, please explain the difference between an Employee Engagement Survey and an Employee Satisfaction Survey.

Thanks in advance.

I have recently come across a "climate survey" used in an Education department which covers a range of criteria, these being:

- Individual Morale
- Workplace Morale
- Supportive Leadership
- Role Clarity
- Teamwork
- Empowerment
- Ownership
- Appraisal & Recognition
- Employee Development
- Job Satisfaction
- Excessive Work Demands
- Individual Distress
- Workgroup Distress

As you can see, employee satisfaction is only a part of a look at the overall health of the organization. A project of this nature needs to be supported at an executive level in order that any value can be harnessed.

I used to work in this organization and still have many friends there. They report that the project has had a very positive effect, particularly with regard to leader awareness and leader behavior. There have been other benefits too, but these are seen as the most outstanding.

The home page for the RADAR survey can be found at [link no longer exists - removed]. Definitely worth having a bit of a browse!

Hope this is of some help.

Progress Enterprise

[link outdated-removed]

Hi friend,

Please go through this. It may help you and remember to ask for help more frequently. 😊

Suryakant Pandey
TISS, Mumbai

Dear All,

As requested by many friends, I am attaching the material on Employee Satisfaction Survey.

Thanks,
Sanjay Shende

Hi Pooja,

Looking forward to your help. Please forward me the questionnaire for ESS so that I can proceed with this system.

Regards,
Poonam

Hi Pooja,

I have conducted ESS as per your method and have received feedback from employees. Can you please guide me on how to evaluate the feedback?

Eagerly waiting for your answer.....

Regards,
Poonam

Hi,

I'm also designing an employee survey form for my company. Can you please provide me input on the same.

Regards,
Priya

Hi,

Please share your action/plan if anyone has worked on improving employee satisfaction scores. Gallup organization conducts an Employee Satisfaction Survey (ESS) that provides valuable insights into satisfaction and engagement among employees.

Regards,
Deepak Mishra

Hi,

We are conducting an ESS in our organization. This is the first time such an initiative has been taken. I would really appreciate it if I could get some suggestions on how to analyze the feedback collected through the survey. The ESS form has been designed in-house and has around 20 questions related to working conditions, culture, people, and the overall work environment in the organization.

Sanjay & Pooja - we would appreciate your inputs.

Regards,
Priya

Dear Sanjay,

I am planning to conduct an Employee Self-Service (ESS) program in my organization, and I would require your help. If you could kindly forward me some forms or materials related to ESS to my email address, that would be greatly appreciated. My Gmail ID is poonam.kapoor28@gmail.com. I hope to receive some assistance from you.

Regards,
Poonam

Hi Pooja,

I am working for an IT company and am relatively fresh in terms of experience. I have to prepare an Employee Benefits survey and Employee Satisfaction Survey for my company. I saw your post and would like your help. Can you please forward me the ESS format?

Kind regards,
Abhilasha Sen

Hi Sanjay,

I'm doing my MBA in HR and currently working on my summer project about employee satisfaction. Could you please help me by emailing a basic questionnaire for the same?

Thank you,
Anjali
Email: anjalidevnani@gmail.com

Hi,

Here is the flow:

1) Design questionnaire using the following points:
a) You should ask the employees to rate the importance of the following factors:
- Reputation, Culture, Values
- Job Interest & Challenge
- Vision, Leadership & Performance
- Work Environment & Teamwork
- Communications
- Work Conditions, Support & Remuneration
- Performance Management & Recognition
- Career Development

b) Ask them to rate Company's contribution/performance on all the above.

2) Conduct a Pilot study.

3) Cross-tabulate between importance and Performance.

4) Group the range report for all the Managers.

5) Share the findings with the individual groups.

6) Derive action points of the discussion and assign responsibilities against the actionable points.

7) Monitor the progress of action plans.

Trust this is useful.

Hi Pooja,

I need help analyzing my employee satisfaction survey. Could you please suggest some common findings and recommendations for an organization that is not performing well and where the workers are dissatisfied? Thank you.

Hi all,

I am a new member of this community. I am a management student and want to do a project on HR. My topic is related to how employees' attitudes can make or break an organization. For this, can you please help me with the ESS and the process to evaluate it, as I want to conduct a survey as part of my project? I have selected the title as "Hire for attitude, train for competence, coach for performance, manage to retain." Could you please give your comments on this, such as how the topic is perceived, whether this is a challenging concern for HR now, and provide some relevant data or surveys useful for my project.

Regards,
Pria

Hello,

This sounds like a great topic. Will you also be looking at how an organization can make or break an employee's attitude? I am doing a lot of work around assessing psychological health risks in the workplace, and it is becoming more and more clear how critical leadership and management in the workplace are to good psychological health, morale, and productivity. I have been reviewing an assessment model called ASSET (http://robertsoncooper.com) which provides interesting insights.

Career Diagnostics: http://www.careerdiagnostics.com

Thank you.

Hi Gunjan,

I have been asked to prepare an Employee Engagement Plan for my organization. I believe you have conducted one with great success. Please, if you could help me out with the same.

Regards,
Shalini

Dear Sanjay/Pooja,

Can you please email me the questionnaire of the survey to sureshv12102@yahoo.com?

Regards,
Suresh

Hello Gujan,

As per my knowledge, the ESS form should be simplified to the greatest possible extent. I am herewith attaching the ESS form and ESS analysis template for your convenience. I hope it will assist you. Please let me know if it has been helpful.

Regards, Prachi

Here is a sample questionnaire for your reference.

Hi,

I was wondering if anyone could help me get an employee satisfaction survey. I'm doing this as a project for my TY BBA project on attrition in BPOs (voice-based) and I needed some help and guidance with the designing and evaluation of a questionnaire.

Regards,
Kimberley

Hi Pooja!

Have you worked on perceived family support on job satisfaction, or do you have any ideas about it? I would appreciate it if you could guide me or send some material on the topic.

Regards,
Rashid

Hi Sanjay,

Can you please send me the questionnaire that you have prepared for your organization? I am considering proposing a similar initiative at my workplace, specifically an employee satisfaction survey. However, before making the suggestion, I would like to have a tangible reference. Could you kindly share the form and details on how you conducted the analysis?

I am eager to hear back from you. You can also email it to me at rini7784@gmail.com.

Regards,
Reena

Hi Pooja,

I am Indrani, working as HR and I am in need of an Employee Satisfaction Survey form which I need to conduct. Since I am new here, it would be great if you could help me with how to proceed with it.

I don't have an "Employee Satisfaction Survey Form". Please let me know how I can obtain the same.

Thanks a lot and I look forward to your valued cooperation. You can also email me at indrani.k@vibgyorsol.com.

Thanks and Regards,
Indrani

Dear Sanjay,

This is in reply to your request regarding the Employee Satisfaction Survey. I conducted an Overall Employee Satisfaction survey just a few months ago, and the results were positive. I hope this information will be helpful to you.

I look forward to your response.

Regards,
Rakesh Mudaliar
Human Resources Department

Hi,

I'm doing my summer intern project on employee satisfaction in the insurance sector. I have to compare satisfaction in various companies. Can anyone help me with the analysis?

Dear Pooja,

I kindly request you to forward me the ESS SURVEY format as I am preparing one for my organization. The company I work for is a port company. Please email it to me at poonam.kapoor28@gmail.com.

Thank you.

Hi all,

I am very new to this group. I have gone through the discussions here, and it's really informative.

Now, I am looking for your valuable suggestions on ESS. Currently, I am working in an IT company as an HR Executive. I am planning to conduct an Employee Satisfaction Survey in my organization. If anyone has a questionnaire for ESS, please kindly share it with me.

This is my email ID: Rajasekar.lakshmikanthan@gmail.com.

Also, please send the roles and responsibilities of an HR person in a small IT company.

Note: I am the only HR person working here. I have around 2 years of experience, mainly in recruitment (worked in consultancy). Now, I am working as an HR Generalist. Kindly suggest ways for me to better contribute in my role here.

My current responsibilities include:

- Modifying the Employee Handbook
- Preparing Joining and Relieving Kits
- Developing HR Policies
- Recruitment
- Conducting induction programs for new joiners

Please suggest ways for me to enhance my roles and responsibilities.

I am looking forward to your valuable suggestions as soon as possible.

Regards,
Rajasekar
98401 80725

Dear All,

Greetings...

Your posts on ESS have helped me a lot. We have to conduct an internal survey in the organization to measure the satisfaction level among the employees from the HR department. Can anybody help me with a questionnaire or provide guidance on how to proceed with this?

Regards,
Himanshu

Please, people, I am also doing a survey on ESS in my company for my summer training. Would you all help me, please?

Dear Sanjay,

I read your conversation with Pooja Bansal on citehr and realized that you have valuable material and suggestions for conducting ESS.

My company is planning to conduct the survey, and it would be greatly appreciated if you could share your survey process with me.

Regards,

Anamika Guglani
anamika.guglani@hotmail.com

Dear All,

I am very much thankful to you for providing me with these important points for the Employee Satisfaction Survey. If anyone has anything more to share, please send.

Regards,
Manjiri Kulkarni

Dear All,

I am very much thankful to you for providing me with these important points for the Employee Satisfaction Survey. If anyone has anything more to share, please send it.

Regards,
Manjiri Kulkarni

Hi, Gunjan.

This is Anshumita. You can design some short but crisp formats/questionnaires based on a 5-point scale regarding ESS. In these formats, you can ask the employees about their career progression, training & development sessions conducted by the organization, work culture, ethics, values, compensation, and benefit schemes.

All the best!

Good luck! 🌟

Hello All,

I am planning an employee satisfaction survey and have done some research on the subject too. I am looking for help in designing the questionnaire. Can someone please send me a questionnaire they have used and explain how to analyze it too?

Thanks in advance,

Gagan

Hi Pooja,

I understand that you possess knowledge of analyzing feedback data from employee engagement surveys. I have conducted the surveys but don't know how to evaluate them. Kindly explain to me how to conduct the evaluation of feedback. I need your support on an urgent basis.

It would be great if you could provide me with the information on my email address: p.shwets23@gmail.com

Regards,
Shweta Pathak

Hi Pooja,

This is Dhina. I am working on a project on employee satisfaction. Could you please send the questionnaires to my email id dhinsam2@gmail.com?

I aim to approach my project with some variations from the typical methods. What variations or changes can I incorporate into this project? Please help me out.

Regards,
Dhina