Hi everyone,
Thank you for all the suggestions.
We are trying to start our own BPO (European, 1000-seater), and from head to toe, everything would be tailor-made.
I am in the process of framing the HR policies and have completed most of them.
We have plans to start with a pilot batch of 100 individuals, with top members in operations through referrals, and agents to be freshers through consultants or portals and walk-ins.
My concern now is, as we are a software company and venturing into a BPO, do you think the same management would be able to handle it, or should we recruit new people to manage the BPO?
To clarify, the BPO is our own, not outsourced, but created for our own products.
My point is, we are reluctant to entrust everything to a new person as we are starting from scratch. I am concerned if others would share the same commitment to the company's growth. Perhaps we can manage for the first year, and as the headcount reaches 500, we could consider adding more to the management team.
"Grow as you work" is our current policy. That's why we plan to recruit freshers and nurture their growth within the company.
Your suggestions and criticisms are most welcome. Please provide all your insights and enlighten me.
Regards,
Priya