Seeking Your Insights: How Can We Tackle Attrition in the ITeS Sector Together?

Hi all,

I am an HR professional associated with the ITeS industry. I have been working on an article on attrition related to the ITeS sector in India. The views and observations mentioned in the article are still in the initial stages. I am sure that with your help, I would be able to create a sensible article that would, in turn, be of some help to HR professionals in fighting attrition. I have also tried to relate a few theories to the subject. Kindly send in your suggestions on the article. In case there is something mentioned in the article that you don't agree with, please let me know so that I can correct any errors or clarify my stand on the same.

Regards,
Avi
http://www.hr-approach.blogspot.com

Hi Arun,

The article written by you is good and relates your thoughts with the HR theories you have presented in a sophisticated manner.

Though I do not have much experience in the industry, whatever I have learned being a part of the IT sector, I would like to share with you.

Firstly, while going through your article, what I felt was that your concern of attrition reasons and solutions are related to the BPO industry rather than the entire ITES sector. When we say ITES, it's not just about customer support alone; there is KPO (covering offshore development projects, etc.), software services, and much more. Hence, I would suggest you analyze more deeply your content and understand for yourself if it is the BPO industry or the IT sector or the ITES attrition that you are covering, or if you want your article to cover it all.

Further, attrition today is a major issue within the entire IT sector, with loads of competition amongst the various players in the industry trying to attract the best in terms of work facilities, non-monetary benefits, along with higher packages. Though here the BPO industry tops the list in terms of attrition.

Also, as you said, the HR department can play a key role in terms of retention. Yes, that's true. However, the HR department alone cannot take care of it all. What the HR department needs to do is retain and train the heads, managers, or immediate supervisors, make them understand and feel that they are working with and for the best in the industry, and the rest will be taken care of easily. Of course, HR monitoring and visibility all the way long are important to ensure that the right message is being passed on, and HR being the CO representative will increase the credibility of the entire cycle.

In the end, as Rajat ji (CITE Knight) has mentioned in one of the articles on motivation and retention, 'Employees leave their bosses rather than the Company.' I agree to it to a great extent. Please refer to the articles on the forum for your write-up.

Let me know if you have any questions or otherwise.

All The Best !!

Warm Regards,

Geeti