Hi Praneeth & Paulami,
For entry into a reputed BPO Company, you can expect either of few of the following screening/shortlisting process for operations -related jobs :
1. Group Discussions (extempore talk/discussions generally on a
common/topic in the presence of other job aspirants)
2. Voice and accent test (over a simulated headphone-activated
telecalling/customer situation in you go for voice-based BPO jobs)
3. Psychometric test ( or optional mathematical aptitude, inductive
reasoning and state memory tests)
4. Logical aptitude test
5. Written essay test (to check lucidity of English writing)
6. Thematic appreception test
7. Interview with concerned department professional
8. Computer proficiency/encoding (KDPH) test (based on your nature of
job)
9. IQ/EQ Test
10. Interview and finalization with HR department.
The written tests are mostly the psychometric, aptitude and essay writing tests.
However, some types of general management jobs may only have interviews.
If you are smart, peppy, can communicate fluently in English and above average, generally, you can easily get through.
Hope this helps.
Rahul Kumar