Hey Frds, Can anyone tell me how will Customer Satisfaction as a KRA be assessed in a Company? I'm wrking for a Pharma Co. wch wants to introduce Customer Satisftn as 1 of the indivdl KRA's for the Non Sales ppl in the Co.Non Sales ppl wud include HR Dept, IT dept,Finance dept,Quality assurance dept, R& D dept , ppl at manufg unit,some of wch are housed in the Corp Office.These r all ppl who give service to the Co. employees.
Suggest some method of evaluatg specific postns in each of these depts.Whetr thr shud be a panel of members to evaluate each of the ppl in the dept etc,etc.
thks waiting for sum1 's reply soon.
Suggest some method of evaluatg specific postns in each of these depts.Whetr thr shud be a panel of members to evaluate each of the ppl in the dept etc,etc.
thks waiting for sum1 's reply soon.