Dear Sachin,
A training programme for your requirement should comprise of the following:
- Telephone Etiquette
- Communication Skills
- Customer Service
- Voice & Accent
- Negotiation Skills
Depending on the target audience and the learning outcomes you wish to have, more changes should be made to the above to have a successful programme.
Attached here is a brief profile so that you have a better understanding of my work. More details can be provided if asked for.
To give you a brief background - I am a Behavioural & Soft Skills Consultant and my goal is to make sure that employees are high performers, not only in their workspace but in their "lifespace" as well - I do believe that a balance in both makes an individual more objective, inspired and hence, productive.
I also believe that in order to make the employees reflect the brand values and ethos of the organisation, it is not necessary to provide solutions that are restricted to the classroom format.
Thus my approach is to offer a multitude of solutions to my clients which will help them improve internal and external service quality, realign and implement goals and thus create a culture which is high performing, innovative, cooperative and future oriented.
I can also offer you groundbreaking experiential learning solutions provided by the best in their field. These solutions cut across functions, gender, age etc. and are ideal for fostering the change that you want to see.
It would be great if we could speak personally so that we can have a better understanding of each other's requirements.
Warm regards,
--
Rukkini Sen
Behavioural & Soft Skills Facilitator
Ph. No. : (+91) 99209 75550